BPO Industry News and Events
Follow Our Thought Leadership.
Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
The Direct-to-Consumer Insurance Sales Race: How to Get in on the Market Share Grab
Modern consumers expect to be able to buy pretty much everything online, directly from the source. It’s the direct-to-consumer sales trend, and it’s...
Announcing Virtual Mail Room: The New Productivity Gamechanger
Your insurance teams are incredibly busy. But what if they had one less thing to do? What if someone else opened and sorted the mail, and attached...
Insurance Services Outsourcing: Five Ways to Control Quality
You’ve decided you're in need of insurance services outsourcing, but you have concerns. You need to get some processes off your plate so your...
COVID Coverage Exclusions: What’s Happening Now
The pandemic has been a major source of financial loss for many businesses. According to Axios, businesses are shelling out money on plexiglass...
Nuclear Verdicts: A New Normal for Insurance Underwriting
How much could one accident cost a company? If a sum of $90 million sounds farfetched, keep reading. According to Freightwaves, a $90 million...
Remote Work Best Practices: Tips to Keep Morale/Production High When Contact is Low
The COVID-19 pandemic has changed work as we know it – possibly for the long haul. Many are working from home or onsite while socially distanced....
Why Insurance Policyholder Experience is the New Business Currency
Insurance companies can’t function without customers. Customers won’t stay if they don’t have good experiences. Here’s why policyholder experience...
Why Speed is an Essential Metric in Your Insurance Service Standards
For better or worse, we live in an era of instant gratification. People expect immediate responses and results – and they may have little patience...
New Frontiers in P&C Claims Management
The insurance industry is speeding toward new claim frontiers. New technologies have drastically changed the way auto and homeowners insurance...