Sallie Ricardo

Operations Manager

Sallie spent close to a decade managing the outsourced billing departments for 15 property/casualty insurance companies, each having customized standard operating procedures. She was also responsible for designing and implementing an in-house intelligent wholesale and retail lockbox facility at the business process outsourcing center.

Sallie managed the various cash reconciliations, check issuance, commissioning, EFT, and credit card processes as well as building strong customer and banking relationships. As senior manager, she also earned her property/casualty insurance producer license. Along with this experience, she has a decade in banking, working on the retail and commercial sides for large banks and credit unions. Sallie also has ten-plus years in bookkeeping and office management.

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