Insurance operations leaders are facing a high-stakes balancing act. With rising service expectations, tightening budgets, and increasingly complex compliance requirements, many are turning to insurance operations outsourcing as a strategic lever for success.
That’s where Covenir comes in.
Our 2025 Insurance Operations Leaders Trends Report revealed that 83% of decision-makers say outsourcing is vital to their company’s future success. And whether it’s supporting policyholders during a claims surge or ensuring proof-of-mail compliance, we’re delivering purpose-built solutions that help insurers thrive, without overextending internal teams.
Supporting the Priorities That Matter Most
Our research showed three consistent priorities across insurance carriers, MGAs, and insurtechs: improving policyholder satisfaction, staying compliant, and managing costs. Because Covenir is hyperfocused on listening to our customers, our insurance BPO services are designed to address these needs with excellence.
Cutting Costs Without Cutting Corners
With economic uncertainty and rising operational complexity, insurers are under pressure to do more with less. Outsourcing back-office insurance processes – from document processing to premium support – allows teams to stay lean and focused.
Our onshore, insurance-specialized BPO services help reduce costs while maintaining speed, accuracy, and brand alignment. That means lower overhead, improved productivity, and service that scales as needed.
Enhancing Customer Experience During Surges
Policyholders expect high-quality service, even (and maybe especially) during catastrophic events or peak periods. Our Call Surge Guarantee gives insurers access to trained, U.S.-based agents who serve your policyholder with care and expertise. Backed by our proven 5-point quality plan, this guarantee gives insurers confidence in a policyholder experience that helps lower policyholder churn and reduce costs. And if we don’t maintain our commitment, we’ll rebate up to $500 annually.
From FNOL intake to customer communications, we ensure call center outsourcing for insurers meets their high expectations, without sacrificing empathy or consistency.
Navigating Compliance with Confidence
Regulations around policyholder communications, proof of mailing, and data privacy are evolving fast. Covenir’s IntelliMail Advantage provides a fully managed, compliant solution for print, mail, and delivery tracking. Plus most insurers will experience a cost savings.
This is insurance communications outsourcing done right—ensuring auditability, reducing risk, and offering full transparency.
Our Purpose: Strengthening the Bond Between Insurers and Policyholders
At Covenir, we believe insurance operations are more than checkboxes; they’re moments of connection. Whether answering a call during a crisis or delivering a compliance-critical notice on time, every touchpoint is a chance to build trust.
Our role in the ecosystem is clear: help insurers outsource insurance operations in a way that preserves the integrity of their brand and the strength of their policyholder relationships.
Ready to Future-Proof Your Operations?
If you’re exploring outsourcing solutions for insurance companies, let’s talk. From scalable call center and mailroom services to full-service insurance back-office outsourcing, Covenir is ready to help you deliver more.
To learn more, download the 2025 Insurance Operations Leader Trends Report.