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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
INFOGRAPHIC: How Customer Service Can Make or Break Your Insurance Business
Good customer service is crucial for policyholder retention, and exceeding agent and policyholder expectations in a multi-channel universe is more...
How to Ensure Data Security and Compliance in Outsourced Customer Service
In today’s insurance market, data reigns supreme as the digital age takes hold and more data is available, collected, and stored by insurers than...
6 Reasons to Partner with an Insurance BPO
Partnering with a specialized Business Process Outsourcing (BPO) firm in the insurance industry offers a strategic pathway to streamline operations...
Future Proofing Your Operations: Developing Skills for Insurance
Given the unique ongoing market pressures, the skills required for success in the insurance space are constantly shifting. With emerging...
INFOGRAPHIC – Insurance BPO Market Trends
Insurance premium costs are increasing, companies are struggling with recruitment, consumers are looking for modernization, and insurers are turning...
The Role of AI in Insurance BPO
AI is significantly impacting the insurance industry by automating claims processing, improving customer service, detecting fraud, and managing risk.
Performance Measurement in Insurance BPO Solutions: Tracking Key Metrics
Finding the right BPO partner is only the first step to a successful outsourcing strategy. Insurers also need to continuously monitor performance.
INFOGRAPHIC – The Underwriting Advantage with Insurance BPO
Insurance BPO can optimize your underwriting and policy services processes. Covenir provides the people power you need to bridge the gaps in your...
How Outsourcing Insurance Customer Support Can Help You Scale
As we move through 2023, insurers need to contemplate their strategies to ensure their products and operating models are fit for purpose in a post-pandemic world.