BPO Industry News and Events
Follow Our Thought Leadership.
Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Streamline Your Motor Insurance Claims Process with Data, Automation, and Expert Support
No policyholder looks forward to initiating a claim, but when they do they expect a fast and seamless experience. Insurers must strike a balance...
Streamline Your Claims Processing with AI
Streamline claims processing with AI insurance claims. Learn how AI boosts efficiency, reduces fraud, and enhances policyholder experience.
The Impact of Tenured Professionals in Providing Insurance BPO Services
Discover how seasoned professionals in insurance BPO services enhance operational efficiency, ensure compliance, and boost customer satisfaction for insurance companies.
INFOGRAPHIC – Find the Underwriting Edge with Outsourcing
Insurance underwriting is tougher than ever, with the industry facing a $24.5B net loss in 2023. Despite challenges like a potential recession,...
Outsourcing Insurance Services: Five Ways to Control Quality
You’ve decided you need to outsource insurance services, but you have concerns. You need to get some processes off your plate so your company can...
The Role of Empathy in Transforming Insurance Claims
In an age where online access and convenience are all the rage in the insurance world, the importance of offering a human touch cannot be...
What to Consider When Outsourcing Insurance Claims
In the insurance space, the practice of outsourcing continues to grow in popularity. A recent report from Verified Market Research shows the...
Why Data-Driven Personalization is the Next Big Thing in Insurance
Many aspects of life have become hyper-personalized. Take a minute to think about your own daily experiences. Amazon suggests new books, Netflix...
How Outsourced Insurance Advisors Can Provide a Competitive Edge
The competitive landscape for insurance providers is constantly changing. New startups are entering the market, existing insurance providers are...