Ideas and Insights Behind WOW
Practical perspectives drawn from real insurance challenges and outcomes.
The One Thing That’s Having The Biggest Impact on AI Readiness in Insurance Operations
TL;DR 70% of insurers have AI running in live operations, but 20% are cutting training budgets at the same time. The most advanced AI users are...
From Data to Decisions: How Operational Insights Drive Better Insurance Outcomes
TL;DR Insurance organizations have more operational data than ever before, yet many still struggle to turn that information into meaningful action....
Policyholder Obsessed: How Covenir Supports the Insurance Policyholder Moments That Matter
TL;DR: Insurance policyholder experience is the moment your brand promise is kept or broken. According to Covenir's 2025 Insurance Operations...
USPS 2026 Postage Rate Increase: What Insurance Print and Mail Buyers Need to Know
TL;DR: The United States Postal Service has proposed an average 4.8% increase across all mailing services products, with a targeted effective date...
Insurance Inbound Operations: The Hidden Bottleneck Slowing Your Entire Organization
Most insurance leaders don’t wake up thinking about insurance inbound operations. They think about claims delays, customer complaints, payment...
Insurance Outsourcing Compliance: How to Reduce Risk Without Slowing Down Your Operations
Why Insurance Outsourcing Compliance Is the #1 Concern for Operations Leaders Let’s be honest. When insurance leaders think about outsourcing,...
Insurance Print and Mail Services Are Not a Commodity. They’re a Compliance Strategy
For many insurance organizations, print and mail still lives quietly in the background. It’s often treated as a production function or a vendor...
AI in Insurance Underwriting: Human Judgment and Workflows Still Matter
Recently I’ve been pondering a question that’s on a lot of underwriting leaders’ minds right now: If AI is getting so good, where do humans...
How AI is Transforming Insurance Call Centers Without Losing the Human Touch
At 2:17 AM, after a car accident or a storm, a policyholder isn’t thinking about your technology stack. They’re thinking: “Is someone going to help...