BPO Industry News and Events
Follow Our Thought Leadership.
Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
The Definitive 2025 Guide to Insurance BPO
What is an Insurance BPO? Here's The Basics Outsourcing is a common business practice used across all industries. However, this business model is...
Covenir IMA: The Future for Proof of Mail Print and Mail Services For Insurers
Learn how Covenir IntelliMail Advantage helps insurers streamline print and mail services for proof of mail, stay compliant and reduce costs.
Changing Proof of Mail Laws: What Every Insurer Needs To Know
As public sentiments surrounding insurance companies darken and legal challenges increase, carriers are facing new threats from an unexpected source...
Why Insurance Firms are Turning to Outsourced Customer Support
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an...
2025 Insurance Carrier Trends For Leaders of Claims, Ops and IT
The insurance industry is rapidly evolving, driven by technological advancements, shifting consumer expectations, and emerging risks. As we approach...
The Future of Insurance: What the Next Era Holds
The insurance industry continues to evolve in response to changing consumer demands, macroeconomic conditions, and emerging technologies. As the...
Top Insurance Claims Management Challenges and Solutions
A key aspect of delivering an exceptional policyholder experience is effective insurance claims management. However, insurance carriers will need to...
How Insurance Advisors Can Provide a Competitive Edge
The competitive landscape for insurance providers is constantly changing. New startups are entering the market, existing insurance providers are...
The Essential Functions of Insurance Back Office Operations
The insurance back-office refers to critical functions like underwriting, claims processing, premium accounting, policy administration, data entry...