Ideas and Insights Behind WOW
Practical perspectives drawn from real insurance challenges and outcomes.
What’s In a Name: The Promise Behind Covenir for Insurance Operations Leaders
There's one question I get a lot. On a recent call with a prospective client, someone skipped straight past the agenda and asked, "Before we get...
What an Eight-Day River Cruise Taught Me About Exceptional Insurance Operations Outsourcing Service
TL;DR A recent Viking River Cruise reminded Covenir President and CEO David Squibb that exceptional service doesn't happen by accident. It happens...
The Insurance Print and Mail Problem Nobody’s Talking About (Until It’s Too Late)
TLDR 5% of insurance operations leaders say brand promise breakdowns happen at document delivery, a number that looks minor until you factor in the...
What Insurance Operations Leaders Expect From Outsourcing Partners Now
TLDR 81% of insurance operations organizations are outsourcing, up from 70% just one year ago. 100% of executives rate outsourcing as extremely or...
What Our Survey Data Shows About Brand Promise in Insurance Operations
TLDR 90% of insurance operations leaders say they're confident they're delivering on their brand promise in insurance operations. 42% say brand...
The One Thing That’s Having The Biggest Impact on AI Readiness in Insurance Operations
TL;DR 70% of insurers have AI running in live operations, but 20% are cutting training budgets at the same time. The most advanced AI users are...
From Data to Decisions: How Operational Insights Drive Better Insurance Outcomes
TL;DR Insurance organizations have more operational data than ever before, yet many still struggle to turn that information into meaningful action....
Policyholder Obsessed: How Covenir Supports the Insurance Policyholder Moments That Matter
TL;DR: Insurance policyholder experience is the moment your brand promise is kept or broken. According to Covenir's 2025 Insurance Operations...
USPS 2026 Postage Rate Increase: What Insurance Print and Mail Buyers Need to Know
TL;DR: The United States Postal Service has proposed an average 4.8% increase across all mailing services products, with a targeted effective date...