FNOL & Claims Services:
Your Make or Break Moment

Claim response makes or breaks customer satisfaction. How you handle the First Notice of Loss (FNOL) has the power to prove your value as an insurer.

At its best, the FNOL experience can make the policyholder finally feel that all those premium payments were worth it.

At its worst, the FNOL experience is the final straw that propels the policyholder to shop.


How do you ensure the optimal FNOL experience?

By hiring a team that knows how to show humankind at its best … A team that makes policyholders feel that they are both heard and understood … A team that answers the phone and resolves questions without runaround. That team is Covenir.
  • Available 24/7/365 for FNOL receipt and claim support
  • Complete claims services for personal and commercial insurance lines
  • Deep expertise in auto and homeowners claims
  • Able to manage most parts of the claim process – from First Notice of Loss to adjusting,  settlement and subrogation
  • Available to extend your team during busy times, after hours or for catastrophe response
  • Extensive industry experience – all onshore
  • Bilingual services available

Deliver When It Matters. Collaborate with Covenir.

Learn More About FNOL & Claims Services Outsourcing

“We have partnered with Covenir for our day to day and catastrophe FNOL services since inception. As we look at how we service claims as a company, the one thing we won’t be changing is Covenir. We have never had a single complaint from an agent about the FNOL services that Covenir provides.”

– Pier Westra, Vice President – Claims & Operations. Allied Trust Insurance Company