FNOL & Claims Services:
Your Make or Break Moment
Claim response makes or breaks customer satisfaction. How you handle the First Notice of Loss (FNOL) has the power to prove your value as an insurer.
At its best, the FNOL experience can make the policyholder finally feel that all those premium payments were worth it.
At its worst, the FNOL experience is the final straw that propels the policyholder to shop.
How do you ensure the optimal FNOL experience?
By hiring a team that knows how to show humankind at its best … A team that makes policyholders feel that they are both heard and understood … A team that answers the phone and resolves questions without runaround. The team that will enhance your customers’ journey is Covenir.
- Available 24/7/365 for FNOL receipt and claim support
- Expert, empathetic claims services for all types of personal and commercial insurance lines, with deep expertise in auto and homeowners claims
- Custom, tailored services to exactly meet your needs
- Extensive industry experience – all onshore
- Available to extend your team during busy times, after hours or for catastrophe response
- Flexible, collaborative test and learn approach
- Able to support 175 languages
Deliver When It Matters. Collaborate with Covenir.
“We have partnered with Covenir for our day to day and catastrophe FNOL services since inception. As we look at how we service claims as a company, the one thing we won’t be changing is Covenir. We have never had a single complaint from an agent about the FNOL services that Covenir provides.”
– Pier Westra, Vice President – Claims & Operations. Allied Trust Insurance Company