Powered by people.
Defined by WOW.
Insurance BPO & Onshore Outsourcing Services
Built on care.
Defined by WOW.
Covenir began with one goal: to make insurance outsourcing feel more human. What started as a small onshore insurance call center team has evolved into an extension of insurers’ own operations, helping them deliver care and consistency at every touchpoint.
WOW is our way of working. It means combining empathy with precision, people with technology, and reliability with innovation. Every call, claim, and policy interaction reflects our commitment to doing things right and making every experience count.
Solutions built around your needs
Our Services.
Covenir delivers 100% onshore insurance BPO services across claims, customer support, back-office operations, and AI-assisted workflows, helping you scale, stay compliant, and deliver WOW experiences.
Our Signature Solutions
Built for pressure, Covenir combines experienced onshore insurance teams with AI-embedded workflows to keep your operations accurate, compliant, and consistent, even during surges.
Discover the moments
that define WOW
Navigating Evolving Insurance Proof of Mail Compliance
Case in Point Discover how a Florida insurer achieved proof of mail compliance, reduced costs, and gained full audit transparency OVERVIEW...
How Covenir Handled a 3X Call Surge During Back-to-Back Hurricanes
Case in Point How Covenir Handled a 3X Call Surge During Back-to-Back Hurricanes OVERVIEW In late September and early October 2024, two...
Scaling Customer Service Success with Covenir
Scaling Customer Service Success with CovenirThe Challenge A major insurance carrier in New York was preparing to launch a new agent-facing...