Customer Support Services:
Delivering Your Secret Sauce

You’ve invested a great deal of time and money into developing your brand and refining your customer experience. These are the two key ingredients in your company’s “secret sauce.”
Whether you’re hiring in-house or outsourcing, your unique differentiators must stand out. Fortunately, that’s where Covenir stands out. We make your business our business.
Want to Exemplify Your Brand Promise? Collaborate with Covenir.

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How can you ensure your brand experience is on point?

By hiring a team that really cares about walking your talk. Here’s what you can expect from Covenir:

  • Onshore inbound and outbound services via phone, chat or email
  • Scalable support for volumes of 10 to 10,000 calls a month
  • Quick resolution without transferring the customer
  • Multi-function services in your system, if desired
  • Complete service support or supplementation of your team during busy times, after hours or for disaster response
  • Carefully scripted service plans to deliver on our clients’ brand promises
  • Bilingual services available
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Learn More About Customer
Support Services Outsourcing

Michael Saner

Operations Manager

“Building long-lasting partnerships is key to our success. We have high expectations of ourselves. Our goal is to perform at a level that is above what insurers can do themselves.”

– Michael Saner