Outsourced Customer Service Support
You’ve invested a great deal of time and money into developing your brand and refining your customer experience. These are the two key ingredients in your company’s “secret sauce.”
Whether you’re hiring in-house or outsourcing, your unique differentiators must stand out. Fortunately, that’s where Covenir stands out. We make your business our business.
Want to Exemplify Your Brand Promise? Collaborate with Covenir.
How can you ensure your brand experience is on point?
By hiring a team that really cares about walking your talk. Here’s what you can expect from Covenir:
- Onshore inbound and outbound services via phone, chat or email
- Scalable support for volumes of 10 to 10,000 calls a month
- Quick resolution without transferring the customer
- Multi-function services in your system, if desired
- Complete service support or supplementation of your team during busy times, after hours or for disaster response
- Carefully scripted service plans to deliver on our clients’ brand promises
- Able to support 175 languages
Support Services Outsourcing
“Building long-lasting partnerships is key to our success. We have high expectations of ourselves. Our goal is to perform at a level that is above what insurers can do themselves.”
– Michael Saner