As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to your company. Expectations are very high and patience is very low.
While your claims team is already very successful, I know you are always looking for ways to take your FNOL service to the next level.
With that goal in mind, here’s a short video that outlines how to train your FNOL intake team using the EASY method:
We hope the EASY method works well for you. Remember that Covenir is here to support your team, whenever and however you need it. You can outsource all your FNOL intake to us, or simply use our team for overflow when claims volume is high. Learn more and read this case study.