Insurance BPO Services
Vision, Meet Execution
Whether you’re an established carrier, an MGA, or an insurtech startup, delivering a simple customer experience has never been more complex. If you want to be confident that you’re offering your policyholders the efficient, engaging and proactive service they expect, together with a personalized human touch that’s right on brand, count on Covenir to seamlessly execute your business vision — while you focus on future growth and innovation. Imagine the experience, we can deliver.
We’re Not an Extension of Your Team, We ARE Your Team.
Frontline Services
Fully trained and experienced insurance call center and customer service support team and production advisors.
Back Office Support
Premium Services including inbound premium payments to outbound agency commission checks and underwriting support and services
Customer Comms
Full-service print and distribution with a virtual mail room to modernize communication processes.
Not sure of your needs?
We know the insurance industry inside-out and create custom solutions for every business function. Imagine the experience, we can deliver.
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Ask these 13 questions first, before choosing a partner
Explore Our Insurance Outsourcing Case Studies
Scale Rapidly in a Dog-Eat-Dog World
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Focus on Growth… Without Operational and Staffing Challenges
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Delight Policyholders & Agents With an FNOL “Easy” Button
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Follow Our Thought Leadership
The Rising Demand for Insurance Temps
Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy...
The Future is Hybrid: Combining the Best of In-House and Outsourced Operations
In the ever-changing insurance industry, insurers are constantly seeking out new ways to optimize...
The Outsourced FNOL Process: From Reporting to Resolution
Insurers looking to boost operational efficiency and identify areas for cost savings often turn to...