Flexible BPO Pricing for Insurance Companies
Tailored BPO Pricing Solutions for Every Insurance Operation
Whether you’re scaling up, streamlining, or launching something new, our policyholder-obsessed services are built to fit.
Common Service Combinations
STARTUP PLAN
Built for startups who need speed and flexibility to get to market fast.- Product Sales Advisors
- Customer Support
- Premium Services
- Print Services
GROWTH PLAN
For insurers in growth mode who need to expand or replace policyholder services to meet business goals.- Customer Support
- FNOL/Claims
- Desk Adjusting
- Print Services
FOCUS ON CORE PLAN
For established carriers who want to offload non-core functions while still prioritizing policyholder experience and compliance.- Print and Distribution
- Virtual Mail Room
- Premium Services
- Lockbox
Don’t see what you need?
Our sales associates can help you mix and match our offerings to meet your requirements.
Covenir By The Numbers
Transactions handled
%
Onshore Agents
Security or compliance issues
Of happy customers and policyholders
“Thank you for being a great partner. We truly appreciate the support. There’s more growth ahead as we continue taking a crawl-walk-run approach to building things out thoughtfully and sustainably.”
– CEO of an insurtech start-up
What To Expect From Your Covenir Implementation
Phase 1: Pre-Go-Live: Discovery
We begin with deep discovery – defining workflows, expectations, staffing levels, documentation, and training needs. This phase builds the operational foundation and sets clear baselines for a confident go-live.
Phase 2: First 30 Days: Learning
As services launch, the Covenir team transitions into hands-on support. This is a collaborative period of onboarding, refinement, and active learning. Your team remains closely involved to guide, validate, and fine-tune as we absorb your systems and standards.
Phase 3: Day 31-60: Optimization
With a working foundation in place, we shift our focus to driving measurable improvements. We enhance quality and efficiency through process refinement, training calibration, and performance tuning, continually reviewing what’s working and what can improve.
Phase 4: Day 61+: Execution
By now, we’re running at full capacity and delivering polished service with precision, consistency, and confidence. Lessons learned and improvements made during the earlier phases ensure we’re executing at the highest level possible.
Not all BPO partners are built for insurance. We are.
Here’s what sets us apart, and why insurers trust us to deliver policyholder-obsessed service with every call, claim, and communication
Scale Faster Without Sacrificing Quality
Our onshore, licensed teams are trained for insurance. Whether you’re launching a new line or responding to a CAT event, we help you scale quickly while delivering consistent, policyholder-obsessed service.
Reduce Costs Without Increasing Risk
Our all-in-one BPO model lets you consolidate call center, FNOL, print, and mailroom services—cutting overhead and complexity while protecting your bottom line.
Deliver Policyholder Satisfaction That Lasts
We know your reputation is on the line with every interaction. That’s why we’re built to support fast, empathetic, and accurate service—so your policyholders stay loyal and happy.
Stay Ready with Our Call Surge Guarantee
When volume spikes hit, we’ve got you covered. Our surge-ready solutions and our unique Call Surge Guarantee means no janky experiences and no excuses.
Stay Compliant, Always
From proof-of-mail to secure claims intake, our services are designed with insurance compliance at the core. You can rest easy knowing we protect both your data and your reputation.
AI-Assisted Solutions
Get the benefit of innovative technologies, without sacrificing the human experience. We apply AI where it makes sense while still delivering with care.
Check Out These Related Case Studies and Resources
How Covenir Handled a 3X Call Surge During Back-to-Back Hurricanes
FAQs
Q. How do I choose the right BPO package for my insurance operation?
Answer: Choosing the right BPO solution depends on your size, service gaps, and growth goals. Our packages range from startup-friendly to fully customized support for established carriers. If you’re unsure, our sales advisors can help map out a solution based on your operations, policyholder touchpoints, and compliance requirements.
Q. Can I customize a BPO package with only the services I need?
Answer: Yes. All of our BPO packages are designed to be flexible. Whether you only need print and mail services or a complete FNOL-to-claims solution, we’ll tailor a structure that fits your workflow, technology, and budget.
Q. What makes your policyholder support different from other BPO providers?
Answer: We’re insurance-exclusive and policyholder-obsessed. Our onshore teams are trained specifically in insurance operations, so they deliver empathetic, efficient support that strengthens the insurer-policyholder relationship at every touchpoint.
Q. How scalable are your services during a claims surge or CAT event?
Answer: Very. Our surge-ready infrastructure allows us to ramp quickly when claims volumes spike, without sacrificing quality. With processes built around disaster preparedness, you can count on consistent service levels, even in high-stress events.
Q. Are your BPO services compliant with insurance industry regulations?
Answer: Yes. We’re deeply experienced in supporting insurance compliance, including data security, documentation, and communications. Our mailroom, lockbox, and FNOL processes are built to meet insurer standards and regulatory requirements across jurisdictions.