Resources.
Engage With Our Expertise.
From white papers and case studies, to one-pagers, guides and profile sheets, we have all the expert tools and references you need to accurately and efficiently evaluate your insurance business process outsourcing needs — and select the right onshore services partner to help you solve for them. Browse our resource library to benefit from the depth and breadth of our industry experience.
eBook – Thriving Through The Storm: Five Strategies for Insurance Call Center Claims Surges
Is your call center prepared for storm surges? Download our new eBook to learn how you can create surge-ready call centers, and what to look for to choose the right vendors to help you ensure consistent policyholder experiences.
Report – 2025 Insurance Operations Leaders Trends Report
Covenir’s inaugural 2025 Insurance Operations Leaders Trends Report provides a rare window into their world, based on responses from 149 ops leaders from U.S. Insurance Carriers, MGAs, and Insurtechs. Find out how you compare.
eBook – What Every Insurer Needs to Know About Changing Proof of Mail Laws
The rules around proof of mail are shifting, and insurers are feeling the pressure. Are you prepared? Packed with insights, examples, and actionable strategies, it’s designed to empower you to adapt and thrive amidst evolving regulations.
eBook – Enhancing Your Frontline Services
Learn how you can enhance your frontline services through insurance outsourcing for Call Center, FNOL Intake, Licensed Sales Agents, and more to help you reduce costs and improve policyholder experience.
eBook – Outsourced Print Distribution and Virtual Mailroom
Discover the secrets to efficient and compliant print and mail services. This guide covers the benefits, challenges, and best practices associated with outsourcing these services so you can increase efficiency and improve your bottom line.
Insurance Call Center Selection Guide
Selecting the right insurance call center vendor is critical for your outsourcing success Use this guide to vet and compare your options to ensure you get the operational improvements outsourcing can provide.
Virtual Mail Room & Remote Print Automation Profile
Remote work is here to stay. That means your team members may not be in the office to send and receive mail and checks on a daily basis. If you’re searching for technology to fill the remote work gaps, our Virtual Mail Room and Remote Print Automation services may the solutions you need. Download our profile sheet to learn more and contact us to explore next steps.
Rethinking Paper Check Processing
Have you ever wondered if there’s an easier way to receive and process paper checks? The answer is YES. This QA sheet provides all the details including the differences between a lockbox and an intelligent lockbox and also how Image Cash Letter and Remote Deposit Capture processes work. Read it to discover how digital technology can transform your everyday processes.
eBook – The Perks of Insurance Back Office Outsourcing
Outsourcing back-office support is increasingly becoming a best practice for insurers looking to cut costs and focus on core competencies and growth. In this eBook, we’ll discuss some principles to keep in mind when outsourcing your back-office support and offer tips for finding the right outsourcing partner.