The people behind the WOW Promise
Behind every call, claim, and communication, there’s a team built on empathy and precision.
Who we are
Covenir was founded on a simple belief: insurance services should feel more human. From our first call center to our latest AI-powered solutions, we’ve always focused on helping insurers deliver service that feels personal, consistent, and reliable.
Today, we partner with more than 100 carriers, MGAs, and Insurtechs across North America, offering scalable outsourcing services that keep operations running smoothly and customers supported at every stage. From claims and policy servicing to print and mail, billing, and underwriting, we bring precision and empathy to every touchpoint.
Our Values
Committed to WOW Customers
Great Just Isn’t Good Enough
One Team, One Goal
Passion for Excellence
2015
- Founded with a suite of insurance services, including policy servicing, call center, billing, lockbox, print/distribution, FNOL, underwriting and marketing campaign support.
2017-2019
- Acquired by Volaris, an operating group of Constellation Software.
- Introduced licensed sales advisors.
- Closed exclusive deal to service the California Earthquake Authority to serve 12 individual carriers.
2020-2023
- Expanded and launched Georgia print facility.
- Introduced Virtual Mailroom.
- Launched proprietary print solution.
- Implemented state-of-the-art telephony system.
- Closed deals to serve employee benefit and Cobra benefit organizations.
2024-2025
- Launched color print capabilities.
- Launched file-based processing.
- Introduced Intellimail Advantage.
- Launched the Call Surge Guarantee.
- Introduced IntelliClaims Advantage.
A decade of innovations.
Covenir’s story is one of constant evolution. What began as a small team with a big idea has grown into a trusted partnership helping insurers modernize, scale, and serve with confidence. Every milestone represents a new way to make insurance service faster, smarter, and more personal.
Covenir continues to build for the future, investing in AI-assisted workflows, enhanced reporting, and digital delivery tools that help insurers stay ready for whatever comes next.
Our Leaders
David Squibb
President & CEO
Max Bedell
Sales
Michael Saner
Client Operations
Covenir
- Founded in 2015
- 400,000+ customer calls handled annually
- $520M premium payments processed annually
- 13M+ insurance documents mailed annually
- 600,000 underwriting transactions processed annually
Covenir’s Parent: Volaris Group
- 15 vertical markets – 3,500 employees –
- 30 countries 65 businesses + 46 brands
Volaris’ Parent: Constellation Software
- 100+ vertical markets
- 125,000+ customers
- 13,000+ employees
- $2.1B in revenues (2016)
- $16B+ market capitalization (Dec 2017)
Best of Both Worlds.
At Covenir, you get the best of both worlds. You have a dedicated team who knows your first name. And, we’re owned by a strong and reputable parent, Volaris. Volaris keeps us on the cutting edge and gives us stability for the long haul. They allow us to operate autonomously while infusing our company with best practices to keep pace with a rapidly changing industry.
Volaris Group is owned by Constellation Software, an international provider of market-leading software and services.
Small company service. Big company stability.