The solutions that keep your insurance business performing at its best.
From claims to customer communications, Covenir helps insurers work smarter, stay compliant, and deliver service that feels human.
Built to strengthen every part of your operation.
Your operations rely on performance, accuracy, and care. That’s where we come in.
Covenir is your one-stop shop for insurance outsourcing services, combining people, technology, and empathy to keep every part of your business running smoothly. Our U.S.-based teams deliver 24/7 support across the services you rely on most, from front-office interactions to back-office operations. Everything we do is designed to help you scale, adapt, and stay compliant without sacrificing policyholder experience or control.
Explore our offerings to see how we help insurers of every size work smarter and deliver experiences that stand out.
Our Services
FNOL & Claims
Empathetic insurance call center outsourcing that keeps policyholders informed and claims moving.
Customer Support
Trusted customer service outsourcing for insurance carriers that builds consistent, lasting relationships.
Print / Virtual Mailroom
Compliant print, mail, and virtual mailroom services for every policy update distribution or claims document routing.
Premium Services
Accurate payment processing support that helps keep policies active and payments on track.
Underwriting Support
Efficient policy servicing support that helps streamline underwriting operations and maintain accuracy at scale.
Product Sales Advisor
Licensed insurance specialists that act as an extension of your sales team, providing fast, accurate guidance on coverage options.
AI Outsourcing Services
AI-enabled services that enhance accuracy, consistency, and efficiency, delivering the benefits of AI without the burden of building or managing it.
Our Signature Solutions
Whether you’re facing rising customer expectations, compliance pressures, or the need to scale quickly, our productized onshore insurance solutions help you meet demand with confidence.
IntelliMail Advantage
Optimized proof of mail solution to streamline operational friction and reduce costs.
Call Surge Guarantee
A contractual guarantee that protects the policyholder experience during unexpected call volume spikes.
IntelliClaims Advantage
An integrated claims solution that improves speed, accuracy, and consistency across FNOL and claims workflows.
IntellAgent
AI assisted intake that combines conversational AI with onshore live agents to support FNOL and claims interactions.
Agent Coach
AI assisted, real-time coaching and quality monitoring that helps agents maintain empathy, compliance, and consistency during live calls.