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Insurance Outsourcing AI Services

Your AI On-Ramp for Smarter FNOL and Claims Call Center Outsourcing 

Covenir’s AI-human hybrid call center solutions make AI-powered insurance outsourcing accessible and affordable for small and midsized insurers, delivering 24/7 policyholder support with empathy and efficiency.

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Insurance leaders face mounting pressures:

  • Budget Constraints: Rising claims costs and tighter margins means doing more with less. 
  • 24/7 Claims Expectations: Policyholders expect around-the-clock, multilingual service. 
  • Brand Risk: Every call is a brand moment. Both empathy and accuracy matter. 
  • AI Anxiety: Adopting new technology feels risky, complex, and resource intensive. 

How Covenir Helps

Covenir provides an AI on-ramp with practical and scalable FNOL and claims call center insurance outsourcing solutions that combine the leading AI technologies with our decades of empathetic insurance call center expertise.  

Our AI-human hybrid workflows are purpose-built for FNOL and claims call center outsourcing and provide an easy first-step for insurers looking to capitalize on AI efficiencies without risking policyholder satisfaction or investing in major IT projects. 

Start Your AI Journey With Covenir
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Are you ready to seize the power of AI?

Discover how hybrid AI-human call center workflows can deliver scale, savings, as well as empathy. Download our free ebook “The AI On-Ramp for Insurers,” packed with insights on market trends and practical actions you can take to start your AI journey without risk.

Inside you’ll learn:   

  • Market forces driving AI adoption 
  • Practical starting points to integrate AI into FNOL and claims workflows 
  • How to de-risk AI technology investment with the right outsourcing partner 
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Covenir's Insurance Outsourcing AI Solutions

Smarter FNOL and Claims Call Center Intake with Covenir IntellAgent

Policyholders demand 24/7 availability and empathetic support when reporting a claim, but staffing can be costly and unpredictable, traditional outsourcing can be stifling and pure AI can feel impersonal. 

Covenir IntellAgent brings the best of conversational AI and onshore live-agent call center expertise to FNOL and Claims call center experiences, powered by our partnership with Liberate, the leader in conversational voice AI for insurance. Here’s how it works: 

  • Conversational AI Intake: Collects key FNOL and claims details through natural conversations. 
  • AI-Human Hybrid Workflow: Seamless transfer to a Covenir onshore live agent when policyholders need more complex support. 
  • No Heavy Lift: Data flows securely to Covenir’s team for system entry. No integration required. 

The Result: Insurers gain 24/7 access, surge-handling capacity, and lower costs while policyholders feel cared for at every step. 

Real-Time Live Agent Call Center QA with Covenir Agent Coach 

Even the best call center teams can struggle with consistency, compliance, and maintaining empathy under pressure. Traditional QA happens after the fact, too late to fix.

Covenir Agent Coach ensures every call meets your standards in real time: 

  • Real-Time Coaching: Live call guidance and on-screen feedback for agents. 
  • Empathy + Brand Compliance: Covenir’s expertise sets a baseline for empathy and compliance; insurers can customize to align with their brand. 
  • Continuous QA: Every call monitored, ensuring consistent, five-star service. 

The Result: Consistent quality, compliance, and policyholder satisfaction without adding overhead. 

Covenir by the numbers

Calls handled annually

Languages Supported

Security or compliance issues

Of happy customers and policyholders

Why Choose Covenir

  • AI-Human Hybrid Workflows: We’ve invested in AI to provide the best of both worlds for our customers – AI for speed and scale, humans for empathy and oversight. 
  • Low-Risk AI On-Ramp: Immediate ROI, no major IT investment required to get AI working for your organization. 
  • Decades of Insurance Expertise: We know the moments that matter most, and we design empathy into every interaction – including every AI interaction. Read how we WOWed them.
  • Innovative BPO Leader: Covenir has a track record of investing in state-of-the-art tech to help insurers modernize and grow.

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