The AI On-Ramp That Elevates Every Interaction
Covenir’s AI-human hybrid insurance outsourcing solutions put the benefits of AI within reach.
What We Do
Many insurers want the advantages of AI but lack the internal resources or infrastructure to manage it effectively. Covenir provides an AI on-ramp with practical and scalable AI-assisted insurance outsourcing solutions that combine the leading AI technologies with our decades of empathetic policyholder support.
Key capabilities
Our AI-human hybrid call center services are purpose-built for FNOL and claims. They provide an easy first-step for insurers looking to capitalize on AI efficiencies without risking policyholder satisfaction or investing in major IT projects.
Our AI solutions for call center outsourcing leverage AI-assisted workflows to enhance FNOL and claims support, improving accuracy and strengthening service quality and reducing costs.
Covenir IntellAgent
- Cost-effectively increase coverage with conversational AI call intake available 24/7.
- Effortlessly scale up during call surges to be there when policyholders need you
- Improve policyholder satisfaction while reducing operating costs with up to 40% of FNOL calls resolved through AI-assisted, no-wait service.
- Seamlessly transfer to a Covenir onshore live agent when needed.
Covenir Agent Coach
- Measurably improve call quality with real-time AI coaching for 100% of our live, onshore agents.
- Rapidly reduce training time so projects can start in days not weeks.
- Easily capture policyholder insights to improve the quality of your products.
- Seamlessly deliver comprehensive compliance reporting.
Proof In Performance
Covenir’s AI assisted FNOL and claims services help organizations achieve:
- Faster and more consistent intake
- Lower average handle times
- More complete and accurate claim records
- Improved QA outcomes
- Higher agent confidence
- Better experiences for policyholders at critical moments
How we use AI: These solutions operate inside our onshore workflows. No tool adoption or system implementations are required on your side.
Why Claims Leaders Choose Covenir
With Covenir, you gain:
- AI-enhanced services without needing an expensive technology investment
- Improved accuracy, quality and policyholder experience
- Lower costs and reduced operational friction
- A proven outsourcing partner who keeps policyholder experience at the center
Ready to Deliver WOW Results from first notice of loss?
Learn how outsourcing our AI assisted FNOL and claims solutions strengthens accuracy, improves speed, and reduces operational strain without requiring you to build AI in house.
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FAQ
How does Covenir’s AI-human hybrid call center outsourcing solutions actually work?
Covenir combines conversational AI for initial call intake with onshore insurance professionals to deliver faster, more accurate FNOL and claims support. Our AI agents, powered by our partnership with Liberate, have been trained to mirror the empathetic approach our own agents take when managing call. The AI agent collects key FNOL and claims details through natural conversations. We can even adjust by regional dialects! If needed, the AI-agent will implement a seamless transfer to one of Covenir’s live onshore agents for more complex support. Our live agents receive real-time AI coaching on a screen during the call. This ensures they are accurately representing your brand, completing the requirements for the call AND showing up with empathy for your policyholder.
Do we need to integrate new systems or manage AI internally?
No. Covenir’s AI-human hybrid model operates entirely within our secure, onshore workflows.
There’s no need for internal IT investment, integration, or AI management.
You gain the benefits of intelligent automation including accuracy, speed, consistency without any of the complexity.
How does Covenir ensure compliance and data security?
Security and compliance are built into every layer of our operation. Our AI solutions are deployed within a compliant, U.S.-based infrastructure and supported by trained onshore agents. We maintain strict data protection protocols and zero history of security or compliance incidents across hundreds of thousands of calls handled each year.
What makes Covenir different from traditional call center outsourcing?
Traditional call centers often prioritize volume over experience. Covenir’s AI-human hybrid approach elevates both. We blend technology that enhances accuracy and speed with empathetic, U.S.-based insurance professionals who understand the policyholder journey.
You get scalable, high-quality support that aligns with your brand standards and operational goals.
How quickly can we launch AI-enhanced claims support with Covenir?
Most clients go live within days, not weeks.
Because our solutions require no integration or system changes, your team can start realizing efficiency gains and service improvements almost immediately.
Covenir’s onboarding team ensures a smooth transition that minimizes disruption to your policyholders and staff.
What size insurers benefit most from Covenir’s AI-human hybrid model?
Covenir’s AI services work well for small and midsized insurers or anyone who wants to access the advantages of AI without the cost or complexity of building it in-house.