Insurance is a unique consumer product because most people buy it but hope they never have to use it. For the most part, as long as policyholders’ premiums remain reasonable, they stay happy. But if insurers are unresponsive, tardy, or unhelpful when disaster strikes,...
by Collective Team | Mar 12, 2024 | Last Updated: May 14, 2024
Back-office support is becoming increasingly crucial for insurance agencies of all sizes and specialties. Whether it’s compiling quote summaries, checking policies, administering commission payments, handling bank reconciliations, or generating policyholder renewal...
by Collective Team | Mar 5, 2024 | Last Updated: Mar 6, 2024
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you know a timely FNOL is important to get the claim off to a strong start. But what about your customers? They want the...
by Collective Team | Feb 28, 2024 | Last Updated: May 22, 2024
Partnering with a specialized Insurance BPO Partner in the insurance industry offers a strategic pathway to streamline operations and redirect internal resources toward more impactful tasks. For leadership teams in insurance companies, understanding the optimal timing...
by Collective Team | Feb 23, 2024 | Last Updated: Feb 24, 2024
In the ever-changing insurance industry, insurers are constantly seeking out new ways to optimize performance and improve operational efficiencies. As the space grows more policyholder-centric, insurers need to be strategic with how they stand out from their peers and...
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