by Rob Guarino | Aug 24, 2021
Is the Great Resignation causing problems for your organization? You’re not alone. Staffing shortages are already plaguing insurers across the country, and even more workers are considering quitting. Workers Are Quitting Mid-Shift Pandemic restrictions are easing, and...
by Michael Saner | Aug 17, 2021
The insurance industry isn’t immune to the online shopping trend. Online shopping has been increasing for years, and the pandemic accelerated this growth. It’s not just groceries that people are buying online, either. Whether they’re shopping for cars or furniture –...
by Michael Saner | Jul 26, 2021
More and more customers are going online when they want to research and purchase insurance, and they’re also turning to websites and apps to make payments, report claims or get help with customer service issues. Now, it appears we’ve reached a tipping point. According...
by Sallie Ricardo | Jul 15, 2021
When you partner with an insurance BPO, you have big “pie in the sky” service plans. Ninety days later, after you’ve finally gone LIVE, your “pie in the sky” may feel more like a pie in the face. Minding the nooks and crannies of great service takes a lot of time and...
by Rob Guarino | Jun 25, 2021
Insurtech is shaking up the insurance industry. According to Porch Research, more than 1,500 insurtech companies have emerged in the last five years alone. In 2020, there were 81 insurtech acquisitions – a record – and insurtech companies raised $5.4 billion in VC...
