by Collective Team | Dec 11, 2023
In today’s competitive and policyholder-centric insurance industry, offering top-tier customer support over the phone is one of the best ways insurers can differentiate themselves. However, rising labor costs, a shortage of qualified talent, and other...
by Collective Team | Dec 9, 2023
It’s widely known the insurance industry is currently facing unprecedented labor shortages. However, growing competition in this space means that insurance BPO providers have no choice but to employ new tactics and strategies to recruit and hire the best talent that...
by Collective Team | Nov 14, 2023
Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy is becoming increasingly relevant as temporary workers or “temps” take on a growing role in the industry’s workforce. Temps can help insurers meet...
by Collective Team | Nov 4, 2023
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an insurer’s back-office operations can be outsourced to a qualified team of experts without any compromise to...
by Collective Team | Oct 17, 2023
Sales professionals are pivotal in helping insurers expand their reach, acquire new policyholders, and excel in a dynamic marketplace. As the insurance landscape evolves, it is increasingly important to have an expert sales team that keeps its pulse on changing...
