The Importance of a Good FNOL Process

The Importance of a Good FNOL Process

In your customers’ eyes, the quality of claims experiences is what insurance is all about. And all this starts with the first notice of loss (FNOL) process.  The way an insurer handles FNOL comprises 25% of an insurance customer’s overall satisfaction level. But, too...
How to Expand Your Insurance Business into New Markets

How to Expand Your Insurance Business into New Markets

For decades, insurance was a well-established market, characterized by mature business models and predictable, recurrent revenue streams. Growth occurred primarily in the form of new customer acquisition. However, as existing players increasingly consolidate their...