by The Covenir Team | Nov 3, 2020 | Last Updated: Apr 4, 2024
Modern consumers expect to be able to buy pretty much everything online, directly from the source. It’s the direct-to-consumer sales trend, and it’s impacting the insurance industry just like it’s impacting retailers. Insurers should act now if they want to grab their...
by The Covenir Team | Mar 25, 2024
The global insurance market has grown remarkably in recent years. Between 2020 and 2021 alone, it grew about 13%. Looking ahead, this impressive growth should remain, with experts projecting a CAGR of 8.5% for the global commercial insurance industry through 2028....
by The Covenir Team | Mar 13, 2024
Insurance is a unique consumer product because most people buy it but hope they never have to use it. For the most part, as long as policyholders’ premiums remain reasonable, they stay happy. But if insurers are unresponsive, tardy, or unhelpful when disaster strikes,...
by The Covenir Team | Mar 5, 2024 | Last Updated: Mar 6, 2024
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you know a timely FNOL is important to get the claim off to a strong start. But what about your customers? They want the...
by The Covenir Team | Jan 15, 2024 | Last Updated: Mar 1, 2024
As insurers expand their business, many find themselves serving an increasingly diverse policyholder base whose primary language may not always be English. In order to offer a more policyholder-centric service for all policyholders, insurers are starting to partner...
by The Covenir Team | Feb 23, 2024 | Last Updated: Feb 24, 2024
In the ever-changing insurance industry, insurers are constantly seeking out new ways to optimize performance and improve operational efficiencies. As the space grows more policyholder-centric, insurers need to be strategic with how they stand out from their peers and...
by The Covenir Team | Feb 21, 2024
For many businesses, customer service sets the leaders apart from the laggards. Recent research by Accenture revealed that companies that see customer service as a value center rather than a cost center achieve 3.5 times more revenue growth than those that uphold a...
by The Covenir Team | Feb 5, 2024
The insurance industry continues to show significant growth, providing great opportunities for sales advisors to widen their reach and capture a portion of this growth for themselves. According to some estimates, experts predict the insurance space will grow at an...
by The Covenir Team | Jan 6, 2024 | Last Updated: Jan 24, 2024
For those operating with the insurance BPO model, 2024 is set to be a year full of evolution and growth. Heading into the new year, the insurance BPO market is valued at $7.75 billion, with an expected CAGR of 3.93% until 2027. This promising outlook for the insurance...
by The Covenir Team | Nov 14, 2023 | Last Updated: Jan 24, 2024
Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy is becoming increasingly relevant as temporary workers or “temps” take on a growing role in the industry’s workforce. Temps can help insurers meet...
