by The Covenir Team | Mar 5, 2025 | Last Updated: Apr 21, 2026
Managing effective policyholder communication in the insurance industry comes with its own set of challenges, especially when it involves print and mail services. Ensuring the right information gets to the right policyholder at the right time can be a daunting...
by The Covenir Team | Apr 6, 2026
Most insurance leaders don’t wake up thinking about insurance inbound operations. They think about claims delays, customer complaints, payment backlogs or missed SLAs. But if you trace those issues back far enough, they usually lead to the same place: Insurance...
by The Covenir Team | Apr 3, 2026
Why Insurance Outsourcing Compliance Is the #1 Concern for Operations Leaders Let’s be honest. When insurance leaders think about outsourcing, they’re not just thinking about efficiency or cost savings. They’re thinking about risk. If you’re responsible for claims...
by The Covenir Team | Mar 30, 2026
For many insurance organizations, print and mail still lives quietly in the background. It’s often treated as a production function or a vendor relationship that simply needs to run. Something necessary, but not something that gets much strategic attention. That is,...
by David Squibb | Mar 29, 2026
Recently I’ve been pondering a question that’s on a lot of underwriting leaders’ minds right now: If AI is getting so good, where do humans actually still add value? It’s provocative, but I believe it’s the wrong question. The better one is: Where does human...
by The Covenir Team | Mar 7, 2025 | Last Updated: Mar 27, 2026
What is an Insurance BPO? Here’s The Basics Outsourcing is a common business practice used across all industries. However, this business model is becoming more widely used, especially in the insurance space, helping insurers deliver quicker and better quality...
by The Covenir Team | Mar 22, 2026
At 2:17 AM, after a car accident or a storm, a policyholder isn’t thinking about your technology stack. They’re thinking: “Is someone going to help me?” For insurance operations leaders, this is the reality behind every FNOL call. And it’s exactly why AI adoption in...
by The Covenir Team | Jul 13, 2020 | Last Updated: Feb 27, 2026
The insurance industry is speeding toward new claim frontiers. New technologies have drastically changed the way auto and homeowners insurance claims are handled, and the results are jaw-dropping. Here are some of the biggest advancements worth watching. Smart Devices...
by The Covenir Team | May 1, 2024 | Last Updated: Feb 27, 2026
Insurance has always been about managing risk. But for today’s operations leaders, the biggest threats are not just on the balance sheet. They are inside the operation itself. Missed SLAs. Backlogged mail. Claims surges that overwhelm teams. Compliance gaps buried in...
by David Squibb | Feb 27, 2026
Over the past few weeks, we’ve seen significant winter storms hit both coasts, from heavy snow in the mountains out West to major weather events across the East. And as always, when weather hits, the impact on insurance operations is immediate. Call volumes spike....
