The COVID-19 pandemic has changed work as we know it – possibly for the long haul. Many are working from home or onsite while socially distanced. Keeping morale and production high when contact must remain low will be an ongoing struggle, but the right strategies can...
by David Squibb | Jul 13, 2020 | Last Updated: Sep 27, 2024
Insurance companies can’t function without customers. Customers won’t stay if they don’t have good experiences. Here’s why policyholder experience is the new business currency. First Impressions Matter If you don’t make a good first impression, you might not get...
by Shanda Boyett | Jul 13, 2020 | Last Updated: Dec 18, 2024
For better or worse, we live in an era of instant gratification. People expect immediate responses and results – and they may have little patience when forced to wait. If you think everyone is in a hurry, you’re right. According to Smithsonian Magazine, researchers...
by Laurel Antti | Jul 13, 2020 | Last Updated: Nov 29, 2023
The insurance industry is speeding toward new claim frontiers. New technologies have drastically changed the way auto and homeowners insurance claims are handled, and the results are jaw-dropping. Here are some of the biggest advancements worth watching. Smart Devices...
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