by Collective Team | Nov 4, 2023
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an insurer’s back-office operations can be outsourced to a qualified team of experts without any compromise to...
by Collective Team | Oct 25, 2023
Outsourcing non-core activities is an increasingly common practice throughout the insurance industry. While outsourcing often comes with benefits like cost savings and better operational efficiency, one of the biggest advantages of partnering with an insurance BPO...
by Collective Team | Oct 17, 2023
Sales professionals are pivotal in helping insurers expand their reach, acquire new policyholders, and excel in a dynamic marketplace. As the insurance landscape evolves, it is increasingly important to have an expert sales team that keeps its pulse on changing...
by Collective Team | Sep 26, 2023
Collaborating with insurtech startups can offer significant opportunities for BPO providers to enhance their service offerings, improve operational efficiency, and better meet the evolving needs of policyholders. But, these partnerships can also come with some...
by Collective Team | Sep 15, 2023
Good customer service is crucial for policyholder retention, and exceeding agent and policyholder expectations in a multi-channel universe is more complex than ever. To compete and win, insurance brands must deliver consistently positive agent and policyholder...