by Collective Team | Apr 20, 2024
Insurers have been transitioning from traditional distribution channels to online platforms over recent years, and this trend will only increase as the market and consumer preferences evolve. One of the most significant changes has been the rise of direct-to-consumer...
by Collective Team | Apr 15, 2024
Insurers looking to boost operational efficiency and identify areas for cost savings often turn to outsourcing. While there are many insurance workflows that can be outsourced, the First Notice of Loss, or FNOL process, is one of the most common. FNOL in insurance...
by Michael Saner | Apr 8, 2024
From the time a consumer realizes they need new insurance coverage to when they renew their policy, insurers have opportunity to engage and foster a positive customer experience. The goal is to drive better retention and growth by creating loyal policyholders who are...
by David Squibb | Apr 2, 2024
Is a “do-it-yourself” approach holding your company back? Most leaders understand that delegation is the key to unleashing rapid growth. But some leaders only delegate to employees within their own organizations. That’s limiting. They could achieve so much more with...
by Collective Team | Mar 27, 2024
Business process outsourcing (BPO) solutions have been widely used in the insurance industry for decades, providing operational efficiencies and allowing providers to focus on what they do best. BPO partners take care of various functions – like claims...
