by The Covenir Team | Aug 1, 2022
The convergence of a range of macro-economic forces − the lingering effects of a once-in-a-century pandemic, catastrophic weather events, heightened customer expectations, unprecedented talent shortages, and insurers’ quest for greater operational efficiency and...
by The Covenir Team | Jul 19, 2022
From inbound premium payments to outbound agency commission checks, a lot of money goes in and out of your insurance operation. And when it comes to money, it’s not always plain sailing. Inevitably, there will be payments that don’t match up and confounding billing...
by The Covenir Team | Jul 13, 2022
In your customers’ eyes, the quality of claims experiences is what insurance is all about. And all this starts with the first notice of loss (FNOL) process. The way an insurer handles FNOL comprises 25% of an insurance customer’s overall satisfaction level. But, too...
by The Covenir Team | Jun 28, 2022
Text messaging has changed the way people communicate. Many people use SMS texting when they want to connect with their friends. Increasingly, people are also using text messages to connect with businesses. Texting even has a place in insurance policy services, and it...
by The Covenir Team | Jun 27, 2022
For decades, insurance was a well-established market, characterized by mature business models and predictable, recurrent revenue streams. Growth occurred primarily in the form of new customer acquisition. However, as existing players increasingly consolidate their...
