by Collective Team | Jan 6, 2024
For those operating with the insurance BPO model, 2024 is set to be a year full of evolution and growth. Heading into the new year, the insurance BPO market is valued at $7.75 billion, with an expected CAGR of 3.93% until 2027. This promising outlook for the insurance...
by Collective Team | Jan 3, 2024
In an age where online access and convenience are all the rage in the insurance world, the importance of offering a human touch cannot be understated. In fact, it can even be what makes you stand out from industry peers who are hyper-focused on automating and...
by Collective Team | Dec 11, 2023
In today’s competitive and policyholder-centric insurance industry, offering top-tier customer support over the phone is one of the best ways insurers can differentiate themselves. However, rising labor costs, a shortage of qualified talent, and other...
by Collective Team | Dec 9, 2023
It’s widely known the insurance industry is currently facing unprecedented labor shortages. However, growing competition in this space means that insurance BPO providers have no choice but to employ new tactics and strategies to recruit and hire the best talent that...
by Collective Team | Nov 14, 2023
Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy is becoming increasingly relevant as temporary workers or “temps” take on a growing role in the industry’s workforce. Temps can help insurers meet...
