The outsourcing partner that scales with your book
Covenir takes on the essential operational work that can weigh your carrier operations team down and handles it with the kind of care that WOWs your policyholders and frees you to grow.
Growth and change shouldn’t cost you your carrier operations team.
A legacy system migration, a new state launch, a surge season, an acquisition: these are the moments carriers most need operational bandwidth, and the moments internal teams are already stretched thinnest. Covenir plugs in as a full extension of your call center, back office, print and mail or claims intake, so transitions don’t turn into backlogs, no matter what your core system.
Covenir handles 400 thousand calls, prints 43 million documents, processes 200 million inbound mail pieces, and processes more than 500,000 premium payments annually. All without any compliance issues.
Carrier Offerings
Print & Distribution
Personalized policy documents and claims materials printed, mailed, and barcode-tracked from production through delivery.
Lockbox Check Processing
Check processing, deposit handling, and policy credit scanning, so your team isn’t manually handling and depositing checks.
Customer Support
Our 100% onshore insurance call center experts deliver scalable, compliant, and WOW-level support as a seamless extension of your brand.
Claims & FNOL Intake
Our 24/7 FNOL call center with 100% onshore agents delivers empathetic support, supported by AI-assisted workflows and backed by our Call Surge Guarantee.
Desk Adjusting & Subrogation
Additional claims-side capacity for carriers that need to flex volume without flexing headcount.
Back Office & Underwriting Support
Policy administration, underwriting support, and compliance documentation handled as one partner, not five vendors to coordinate.
Covenir Helps Mendota Focus on Growth
Mendota needed to move print and mail off a national print shop and onto an insurance-specific partner, and needed premium lockbox support while migrating policies from a legacy system to Diamond. Covenir now prints and mails thousands of pieces a month for Mendota, with barcode tracking and lockbox processing, no in-house equipment or dedicated staff required.
Why Carriers Choose Covenir
- One Partner Across The Stack: Covenir is one of the only insurance outsourcing companies who offer both traditional call center and back-office functions as well as print and mail services and business insights under a single relationship instead of five vendors to coordinate.
- Battle-Tested For Over A Decade In Insurance: We’ve earned our insurance chops. We understand your business and that means we can get started quickly. Our Management Insights solution developed exclusively for insurers delivers operational learnings back to you as actionable business intelligence.
- Built For Surges: We’re so confident in our ability to handle CAT surges, seasonal spikes, and new-state launches that we developed a guarantee around it.
- Onshore Teams With AI Support: Our 100% onshore call center teams deliver scalable, compliant and empathetic support, plus the benefits of our real-time AI coaching solution that improves policyholder satisfaction.
Proof from the Field
“When setting up the lockbox, Covenir was willing to meet as often as needed, which could be three times per week, and they did what was needed to get the project moving. We really appreciated their flexibility. I definitely recommend Covenir’s services.”
Darrin Carver,
VP of IT and Project Management
The Perks of Insurance Back-Office Outsourcing for Insurance Carriers (with Tips to Get Started)
For insurance operations leaders under pressure to do more with less while still ensuring a quality and compliant policyholder experience.
This ebook explores how back-office outsourcing can help you reclaim efficiency and agility without compromising service quality.
You’ll learn how outsourcing essential functions like policy servicing, underwriting support, and payments can reduce costs, minimize burnout, and strengthen business continuity. Discover key factors to consider when selecting an outsourcing partner plus practical tips to ensure a seamless transition.
Ready to Deliver
WOW Results?
Covenir simplifies premium payment operations so you can strengthen cash flow, stay compliant, and reduce friction for policyholders, with secure, onshore teams that act as an extension of your operations.
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FAQs
Can Covenir support us through a policy administration system migration?
Yes. We’ve supported carriers moving from legacy systems to modern platforms, keeping print, mail, and premium processing running without a lapse during the transition.
How does lockbox work during a system conversion?
We set up premium lockbox processing, including payment list generation and policy credit scanning, on whatever timeline the migration needs. For Mendota’s Diamond migration, that meant meeting as often as three times a week until it was live.
Does this replace our internal team, or work alongside it?
Covenir operates as an extension of your team on the functions you hand off and the processes you prefer, whether that’s everything back-office or a single function like lockbox or print and mail.