Here’s What Operational Relief Looks Like.
See how Covenir takes on essential operations and handles them with WOW, in as little as two weeks.
Hand It Off Without Losing Control
When Covenir takes on your calls, print communications, document processing, or back-office work, we don’t just execute a task list. We learn your workflows, systems, standards, and brand, then build the right team around the way you operate.
Once we’re live, we manage the day-to-day details while keeping your team informed and involved. You get the operational support you need without adding the hiring, training, and daily management that comes with keeping it all in-house.
And because insurance is all we do, our teams understand the requirements, expectations, and policyholder moments that come with the work. Covenir currently partners with more than 100 carriers, MGAs, and insurtechs.
“We value the seamless nature of the partnership and are secure in the knowledge that Covenir manages the details efficiently while our team focuses on core business priorities.”
Insurance carrier client, New York
From Kickoff to Live in as Little as Two Weeks
Every operation is different. That’s why we don’t show up with a one-size-fits-all playbook. We learn how your team works, prepare ours to work within it, and stay closely connected after launch to keep making it better.
About 2 Weeks | Onboard
We map your workflows, gather the information we need, train to your standards, and prepare our team to work within your operation. Most launches go live in about two weeks. Larger or multi-service programs may take a little longer. Either way, you’ll get a clear plan on day one, and we’ll handle the heavy lifting to keep things moving.
First 30 Days After Launch | Launch + Learn
We’re live and handling the work. At the same time, we collaborate closely with your team, monitor performance, and continuously refine execution based on what we’re seeing in the real operation.
30-Days + | Deliver + Improve
Covenir handles the day-to-day execution while continuously looking for opportunities to improve quality, efficiency, and performance as your needs change.
Monthly Reporting | Data + Business Insights
We turn every interaction into a monthly report on the basics, but can go deeper with Management Insights to find root causes, not just numbers. One Florida carrier used it to fix three recurring issues affecting customer satisfaction with a single script change.
We Handle the Details. You Keep the Visibility
Operational relief doesn’t mean handing over the work and hoping for the best.
Once you’re live, Covenir takes responsibility for day-to-day execution while your team stays connected to the operation. We communicate, monitor performance, gather feedback, and adapt as your volumes, workflows, and needs change.
One New York insurance carrier experienced exactly that when it outsourced a business process for the first time. Covenir established a dedicated support team within weeks, provided ongoing implementation support, and kept the carrier informed through detailed logging and regular feedback.
The result is a different kind of outsourcing relationship: less for your team to manage without losing confidence in how the work is being handled.
Proof From The Field
“Our onboarding would have taken just a week if not for some internal changes on our end.”
Rob Reinarz
President, iMGA
Relief You Can Measure
Operational relief should show up in your day. It should show up in the work, too. And we handle a lot of work. Covenir handles 400 thousand calls, prints 43 million documents, processes 200 million inbound mail pieces, and processes more than 500,000 premium payments annually. All without any compliance issues.
Across Covenir customers:
30%
average increase in efficiency
20%
average decrease in costs
0
compliance issues
100%
WOW
What WOW Looks Like: We Don’t Just Process the Work. We Pay Attention
Getting something off your plate only feels like relief when you trust the people who have it.
That’s where WOW comes in.
When you outsource an operation to Covenir, our job isn’t simply to follow instructions. We pay attention to the work we’re handling, communicate proactively, and raise our hands when something doesn’t look right.
iMGA saw that difference during onboarding. While transitioning its print and mail operation to Covenir, our team identified duplicate mailings its previous provider had never flagged, despite handling the work for more than a decade.
“That told us everything about who we were now working with. They were doing more than processing jobs; they were paying attention,” said Rob Reinarz, President, iMGA.
That attention ultimately helped iMGA achieve a 30% reduction in print and mail costs, with zero complaints from agents or customers.
Ready to Deliver
WOW Results?
Work with a trusted partner for compliant insurance print, distribution and virtual mailroom outsourcing that delivers measurable results and scalability.
FAQ
What should insurers look for in a BPO partner?
Look for an outsourcing partner that understands insurance, can work within your existing systems and workflows, and has strong controls around quality, compliance and security. Just as important, look at how the partner will operate day to day. Can they adapt as volumes change? Will you have visibility into performance? Will they represent your brand with the same care as your internal team? The right insurance BPO should reduce what you have to manage, not simply move the work somewhere else.
What are the benefits of outsourcing insurance operations?
Insurance operations outsourcing can help insurers reduce costs, improve efficiency, add capacity and access specialized expertise without continually adding internal headcount. It can also give internal teams more time and resources to focus on growth and other business priorities. Covenir customers experience an average 30% increase in efficiency and 20% decrease in costs.
What insurance operations do insurers typically outsource?
Insurers commonly outsource essential, repeatable operations that require significant staffing, specialized expertise or the ability to respond to changing volumes. These can include FNOL and claims support, policyholder and agent calls, print and mail, inbound document processing and virtual mailroom, lockbox check processing, underwriting support and other back-office operations. Outsourcing can cover a complete function or provide additional capacity alongside an insurer’s existing team.
How quickly can Covenir launch an outsourced insurance operation?
Depending on the operation, Covenir can go live in as little as two weeks. Onboarding includes learning your workflows, systems, standards and requirements. After launch, we continue to learn and refine the operation while actively handling the work.
What insurance operations can I outsource to Covenir?
Covenir supports essential insurance operations across FNOL and claims, customer service, print and mail, virtual mailroom, lockbox check processing services, underwriting support and other back-office processes. You can outsource a single function or combine services based on your operational needs.
Will we have to change our systems or processes?
No. Covenir is software agnostic and works within a wide range of carrier systems and workflows. During onboarding, we learn how your operation works and determine the best way for our team to work within it.
What makes Covenir different from a traditional BPO provider?
Covenir is one of the only insurance outsourcing companies who offer both traditional call center and back-office functions as well as print and mail services and business insights, and we’ve been doing it for over a decade. From customer calls and critical print communications to document processing and back-office operations, Covenir’s insurance -expert teams take essential work off your plate and deliver it with the care, consistency and attention it deserves. The result is outsourcing that reduces operational burden without lowering the standard your policyholders expect, outsourcing the work, but still delivering the WOW. In addition, our Management Insights solution delivers operational learnings back to you as actionable business intelligence.