OVERVIEW

Rob Reinarz, President of iMGA, has spent years building the company into a trusted resource for independent agents writing Texas personal property coverage. The company depends on reliable, accurate, and timely document delivery. Every policy packet, renewal notice, and carrier correspondence that goes out the door is a compliance obligation, not just an operational task.

For years, iMGA outsourced that function to a print and mail vendor they’d relied on since 2011. The relationship was comfortable, if not exceptional. Then came the invoice that changed everything.

“Our reaction was, ‘Holy cow. Are you kidding me?’” Reinarz recalls. “The prices were tripled. And they weren’t backing down at all.”

It turned out the vendor had been acquired. With no warning, no negotiation, and barely an apology, they tripled their rates. What followed was a rapid search for a new provider, ideally one who understood insurance.

THE SEARCH FOR INSURANCE EXPERTISE

Reinarz’s vendor selection criteria were clear. Price mattered. So did production capacity. Regulatory expertise was nonnegotiable. But above everything else, he needed a partner with real insurance experience.

“Everyone thinks insurance is easy,” Reinarz says. “But it’s not.” The vendors on his shortlist ranged from capable but inexperienced to small and under-resourced. None ticked every box.

Initially, Covenir wasn’t even in the running. Reinarz wanted a Texas-based vendor, ideally out of Austin. But when Covenir reached out, he took a second look and agreed to a follow-up call. That conversation changed his mind.

“Once we actually got on a call and I understood what Covenir does and how they do it, location became unimportant,” he explains. “Insurance experience became the deciding factor, and Covenir had it.”

ONBOARDING WITHIN WEEKS

Transitioning a print and mail operation can be challenging, but that wasn’t the case with Covenir. Onboarding happened swiftly.

“The onboarding would have taken just a week if not for some internal changes on our end,” Reinarz says.

During the transition, something unexpected happened. Covenir caught something that iMGA’s previous vendor, after more than a decade on the job, had never flagged. The team identified duplicate mailings. “That told us everything about who we were now working with,” Reinarz says. “They were doing more than processing jobs; they were paying attention.”

PUTTING THE “WOW” INTO INSURANCE PRINT AND MAIL

When asked what he’d tell other insurance professionals considering Covenir, Reinarz didn’t hesitate.

“If you’re in the insurance space and want someone who knows what they’re doing, communicates well, and does a great job at a reasonable cost, Covenir is it. They put the WOW in printing and mailing.”

The calculus for Reinarz is straightforward: when your print and mail vendor understands insurance, protects your compliance posture, catches errors before they become issues, and costs less, there’s nothing left to debate. Covenir is the obvious choice.