FNOL and claims management outsourcing services: reliable, scalable, human.
Why Claims Leaders Choose Covenir
Managing insurance claims means constant pressure: surges, regulations, and policyholders who expect answers now. That’s where our claims call center outsourcing services can help.
- Seamless Intake: Property and casualty FNOL insurance handled with policyholder-first precision.
- Scalable Coverage: From CAT events to growth spikes, our exclusive Call Surge Guarantee ensures a consistent quality experience.
- Fast Processing: Claims intake outsourcing partner ensures insurance claims flow straight into your systems with no delays.
- Beyond Intake: With IntelliClaims Advantage, you get claims plus desk adjusting services and subrogation outsourcing services that help you resolve claims faster and cut costs.
- AI + Human Hybrid: AI powered claims intake options paired with experienced agents for efficiency without losing empathy.
Learn More About FNOL & Claims Services Outsourcing
Covenir by the numbers
Calls handled annually
Languages Supported
Security or compliance issues
Of happy customers and policyholders
“We are very careful when choosing partners for FNOL support. Covenir has pushed us to a new level. We have increased our capacity to serve our customers while also establishing a better work-life balance for our Elephant team members.”
– Cole Johnson, Claims Controller at Elephant
Built for Carriers, MGAs, and Insurtechs
- Carriers: Keep claims moving efficiently with expert support that ensures compliance and customer satisfaction.
- MGAs: Deliver consistent, high-quality customer experience across all your carrier partners.
- Insurtechs: Scale your claims operations with a team that integrates seamlessly into your vision and workflows.
Check Out These Related Case Studies and Resources
Let’s Make FNOL Simpler
Discover how leading insurers are keeping service levels high — even during call spikes!
Download our eBook to learn how to:
- Build surge-ready call centers with strong CAT plans
- Scale quickly with flexible staffing strategies
- Use tech to streamline communication
- Deliver empathetic support under pressure
- Choose the right partner to help you scale
FAQs About Covenir FNOL and Claims Outsourcing
- What are the benefits of outsourcing FNOL and Claims services?
Outsourcing FNOL and claims services helps insurers, MGAs, and insurtechs cut costs without cutting corners. You get 24/7 coverage, faster response times, and experienced handlers ready to step in during surges. This keeps policyholders supported and your team focused.
- How do I ensure that I maintain control of the experience when outsourcing FNOL and claims?
With Covenir, you stay in the driver’s seat. We act as an extension of your team and give you full visibility into data, performance, and compliance. You set the direction and we deliver.
- What support and reporting does Covenir provide?
Our U.S.-based team supports you from onboarding through every surge event. Standard reporting runs monthly, but we tailor cadence, format, and detail to your needs. You always have the insights you want when you want them.
- Does Covenir leverage AI in FNOL and claims intake?
Yes. Covenir uses AI-powered claims intake through conversational AI technology, always combined with the empathy and expertise of licensed agents. This hybrid approach gives you efficiency without losing the human touch and offers an easy on-ramp to future AI benefits.
- How secure is my policyholder information?
Very. We follow strict industry security standards and have processed millions of insurance claims communications with zero compliance issues. Your data and your policyholders’ trust stay protected.
- What happens in the event of a surge in call volume?
Planned or unexpected call surges are covered. Thanks to our exclusive Call Surge Guarantee, we scale instantly to keep policyholders supported with the same level of service you would expect on a normal day.