FNOL & Claims Outsourcing Services
Cut claims costs without cutting corners. Our 24/7 FNOL call center with 100% onshore agents delivers empathetic support, supported by AI-assisted workflows and backed by our Call Surge Guarantee.
Why Claims Leaders Choose Covenir
Managing insurance claims means constant pressure: surges, regulations, and policyholders who expect answers now. That is where our claims call center outsourcing steps in.
- Seamless Intake: Auto, home, and commercial FNOL handled with policyholder-first precision.
- Scalable Coverage: During CAT events, our exclusive Call Surge Guarantee ensures your policyholders receive the same level of care and responsiveness as they would on a normal day.
- Fast Processing: claims intake outsourcing partner you can trust to ensure
- Beyond Intake: With IntelliClaims Advantage, you get desk adjusting services and subrogation outsourcing services delivered by licensed claims professionals that help you resolve claims faster and cut costs.
- AI-assisted workflows supporting experienced adjusters: AI powered claims intake paired with seasoned adjusters for efficiency without losing empathy.
Why Covenir?
400k+
calls handled every year
175+
languages supported for FNOL services
0
compliance issues reported
1000s
of satisfied policyholders
Built for Carriers,
MGAs and Insurtechs
Carriers
Keep claims compliant and moving fast.
MGAs
Deliver consistent service across partners.
Insurtechs
Outsourced claims intake for startups that helps you scale.
Proof from the field
“We are very careful when choosing partners for FNOL support. Covenir has pushed us to a new level. We have increased our capacity to serve our customers while also establishing a better work-life balance for our Elephant team members.”
Cole Johnson,
Claims Controller at Elephant
Ready to Deliver
WOW Results?
Covenir’s onshore FNOL and claims teams help you stay responsive, compliant, and compassionate, even when call volumes spike, with service backed by our Call Surge Guarantee.
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FAQ
What are the benefits of outsourcing FNOL and Claims services?
How do I ensure that I maintain control of the experience when outsourcing FNOL and claims?
With Covenir, you stay in the driver’s seat. We act as an extension of your team and give you full
visibility into data, performance, and compliance. You set the direction and we deliver.
What support and reporting does Covenir provide?
Our U.S.-based team supports you from onboarding through every surge event. Standard reporting runs monthly, but we tailor cadence, format, and detail to your needs. You always have the insights you want when you want them
Does Covenir leverage AI in FNOL and claims intake?
Yes. Covenir offers AI-assisted claims intake through conversational AI technology, always combined with the empathy and expertise of our 100% onshore agents. Our IntellAgent solution gives you efficiency without losing the human touch and offers an easy on-ramp to AI benefits. In addition, Covenir also offers real-time AI feedback for live agents. Our Agent Coach solution can reduce average call handling time by up to 30%.
How secure is my policyholder information?
Very. We follow strict industry security standards and have processed millions of insurance claims
communications with zero compliance issues. Your data and your policyholders’ trust stay protected.