FNOL and Claims Services
Claim response makes or breaks customer satisfaction. How you handle the First Notice of Loss (FNOL) has the power to prove your value as an insurer.
At its best, the FNOL experience can make the policyholder finally feel that all those premium payments were worth it.
At its worst, the FNOL experience is the final straw that propels the policyholder to shop.
How do you ensure the optimal FNOL experience?
By hiring a team that knows how to show humankind at its best … A team that makes policyholders feel that they are both heard and understood … A team that answers the phone and resolves questions without runaround. The team that will enhance your customers’ journey is Covenir.
- Available 24/7/365 for FNOL receipt and claim support
- Expert, empathetic claims services for all types of personal and commercial insurance lines, with deep expertise in auto and homeowners claims
- Custom, tailored services to exactly meet your needs
- Extensive industry experience – all onshore
- Available to extend your team during busy times, after hours or for catastrophe response
- Flexible, collaborative test and learn approach
- Able to support 175 languages
Deliver When It Matters. Collaborate with Covenir.
“We are very careful when choosing partners for FNOL support. Covenir has pushed us to a new level. We have increased our capacity to serve our customers while also establishing a better work-life balance for our Elephant team members.”
– Cole Johnson, Claims Controller at Elephant