Powered by People.
Defined by WOW.
Insurance BPO & Onshore Outsourcing Services
Built on Care.
Defined by WOW.
Covenir began with one goal: to make insurance outsourcing feel more human. What started as a small onshore insurance call center team has evolved into an extension of insurers’ own operations, helping them deliver care and consistency at every touchpoint.
WOW is our way of working. It means combining empathy with precision, people with technology, and reliability with innovation. Every call, claim, and policy interaction reflects our commitment to doing things right and making every experience count.
Solutions Built around Your Needs
Our Services
Covenir delivers 100% onshore insurance BPO services across claims, customer support, back-office operations, and AI-assisted workflows, helping you scale, stay compliant, and deliver WOW experiences.
Our Signature Solutions
Built for pressure, Covenir combines experienced onshore insurance teams with AI-embedded workflows to keep your operations accurate, compliant, and consistent, even during surges.
Discover the Moments
That Define WOW
WOW Policyholders and Agents With an FNOL Services “Easy” Button
Allied Insurance wanted no headaches and no complaints with outsourced FNOL services. The Covenir call center team delivered, even during call spikes.
Support Rapid Insurance Growth… Without the Infrastructure
Support Rapid Insurance Growth… Without the InfrastructureThe Need A Florida-based homeowners insurance company had big goals. It wanted to...
How a Startup Jump-Started Sales with Covenir Insurance Sales Advisors
When a global insurer decided to launch a new car insurance company, they turned to Covenir to power their sales engine.