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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Lockbox Service – What It Is and Why You Need It
You might not spend much time thinking about the resources your insurance company devotes to incoming premium checks – but it’s probably...
Auto Insurance Shifts – What We’ve Seen, Where We’re Going
Driving behavior changed in rapid and unexpected ways during 2020. In 2021, things may get back to normal – or at least, back to a new version of...
Five Mistakes to Avoid When Digitizing Claims
Claims are going digital. Many processes, from the FNOL to adjusting and payout, can now be completed digitally. This is good in many ways....
How Hyperpersonal is Your Policyholder Experience?
Many aspects of life have become hyper-personalized. Take a minute to think about your own daily experiences. Amazon suggests new books, Netflix...
The Direct-to-Consumer Insurance Sales Race: How to Get in on the Market Share Grab
Modern consumers expect to be able to buy pretty much everything online, directly from the source. It’s the direct-to-consumer sales trend, and it’s...
Announcing Virtual Mail Room: The New Productivity Gamechanger
Your insurance teams are incredibly busy. But what if they had one less thing to do? What if someone else opened and sorted the mail, and attached...
Outsourcing Insurance Services: Five Ways to Control Quality
You’ve decided you need to outsource insurance services, but you have concerns. You need to get some processes off your plate so your company can...
Insurance Services Outsourcing: Five Ways to Control Quality
You’ve decided you're in need of insurance services outsourcing, but you have concerns. You need to get some processes off your plate so your...
COVID Coverage Exclusions: What’s Happening Now
The pandemic has been a major source of financial loss for many businesses. According to Axios, businesses are shelling out money on plexiglass...