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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
The Rising Demand for Insurance Temps
Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy is becoming increasingly relevant as temporary...
The Future is Hybrid: Combining the Best of In-House and Outsourced Operations
In the ever-changing insurance industry, insurers are constantly seeking out new ways to optimize performance and improve operational efficiencies....
The Outsourced FNOL Process: From Reporting to Resolution
Insurers looking to boost operational efficiency and identify areas for cost savings often turn to outsourcing. While there are many insurance...
Why Insurance Firms are Turning to Outsourced Customer Support
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an...
Build a High-Performance Team with Insurance BPO Support Services
Outsourcing non-core activities is an increasingly common practice throughout the insurance industry. While outsourcing often comes with benefits...
The Art of Selling Insurance in the Digital Age: Strategies for Sales Advisors to Thrive
The insurance industry continues to show significant growth, providing great opportunities for sales advisors to widen their reach and capture a...
The Strategic Advantage of Outsourced Insurance Sales Advisors
Sales professionals are pivotal in helping insurers expand their reach, acquire new policyholders, and excel in a dynamic marketplace. As the...
Partnering with Insurtech: Opportunities and Challenges for Insurance BPO Providers
Collaborating with insurtech startups can offer significant opportunities for BPO providers to enhance their service offerings, improve operational...
INFOGRAPHIC: How Customer Service Can Make or Break Your Insurance Business
Good customer service is crucial for policyholder retention, and exceeding agent and policyholder expectations in a multi-channel universe is more...