Ideas and Insights Behind WOW
Practical perspectives drawn from real insurance challenges and outcomes.
Why The Insurance Customer Experience Isn’t Meeting Expectations
With so much focus on digital transformation and tech tools, you might assume that the insurance customer experience is improving. Recent studies...
Your Insurance Payment Processing Practices Might Not Be as Secure as You Think
You probably heard that certain crimes – namely ransomware – increased during the pandemic. It looks like mail theft may have increased, too....
The Claim Surge Is Coming – Are You Ready?
Extreme weather events are becoming more frequent. For insurers, this means that a surge in claims is more likely. With current hiring challenges,...
How to Identify & Remove Friction in the Insurance Customer Journey
Brand loyalty is down. According to Campaign US, a study found that brand loyalty dropped in 2020 as consumers struggled with economic problems and...
How to Manage Staffing Challenges with an Insurance Outsourcing Partner
The Great Resignation doesn’t appear to be slowing down. The resulting staffing shortages are impacting many industries, including insurance, and...
Three Ways Customers May Be Underwhelmed with Your FNOL Process
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you...
Underwriting Outsourcing: Gain a Competitive Edge
An insurance company’s underwriting practices can make or break the insurer’s loss ratio. Because underwriting is so crucial to an insurer’s overall...
It Takes An Ecosystem to Raise An Insurance Program
You’ve probably heard the old saying, “It takes a village to raise a child.” The same concept applies in business, except with insurance programs,...
Grappling with the Great Resignation? Here’s How to Preempt Insurance Staffing Challenges
Is the Great Resignation causing problems for your organization? You’re not alone. Staffing shortages are already plaguing insurers across the...