Ideas and Insights Behind WOW
Practical perspectives drawn from real insurance challenges and outcomes.
Why Insurance Policyholder Experience is the New Business Currency
Insurance companies can’t function without customers. Customers won’t stay if they don’t have good experiences. Here’s why policyholder experience...
Why Speed is an Essential Metric in Your Insurance Service Standards
For better or worse, we live in an era of instant gratification. People expect immediate responses and results – and they may have little patience...
New Frontiers in P&C Claims Management
The insurance industry is speeding toward new claim frontiers. New technologies have drastically changed the way auto and homeowners insurance...