by Collective Team | Dec 9, 2022
Insurance is a unique consumer product because most people buy it but hope they never have to use it. For the most part, as long as policyholders’ premiums remain reasonable, they stay happy. But if insurers are unresponsive, tardy, or unhelpful when disaster strikes,...
by Collective Team | Nov 25, 2022
A shortage of talent is a challenge for every business in every sector right now, and insurance isn’t exempt: Filling open positions and improving employee retention are two major concerns facing insurance firms. Some 55 percent of insurance executives see talent...
by Collective Team | Nov 16, 2022
Back-office support is becoming increasingly crucial for insurance agencies of all sizes and specialties. Whether it’s compiling quote summaries, checking policies, administering commission payments, handling bank reconciliations, or generating policyholder renewal...
by Collective Team | Nov 2, 2022
For many businesses, customer service sets the leaders apart from the laggards. Recent research by Accenture revealed that companies that see customer service as a value center rather than a cost center achieve 3.5 times more revenue growth than those that uphold a...
by The Covenir Team | Oct 8, 2022
Insurance companies face a variety of challenges – both old and new. Issues like cut-throat competition, strict regulations, and government policies have been around for some time. More recently, extreme weather events, skills shortages, and new competition from...
