by Collective Team | Mar 5, 2024
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you know a timely FNOL is important to get the claim off to a strong start. But what about your customers? They want the...
by Collective Team | Feb 28, 2024
Partnering with a specialized Business Process Outsourcing (BPO) firm in the insurance industry offers a strategic pathway to streamline operations and redirect internal resources towards more impactful tasks. For leadership teams in insurance companies, understanding...
by Collective Team | Feb 23, 2024
In the ever-changing insurance industry, insurers are constantly seeking out new ways to optimize performance and improve operational efficiencies. As the space grows more policyholder-centric, insurers need to be strategic with how they stand out from their peers and...
by Collective Team | Feb 21, 2024
For many businesses, customer service sets the leaders apart from the laggards. Recent research by Accenture revealed that companies that see customer service as a value center rather than a cost center achieve 3.5 times more revenue growth than those that uphold a...
by Collective Team | Feb 14, 2024
Underwriting is the lifeblood of the insurance industry. Insurance underwriting teams are responsible for analyzing risk in insurance proposals, determining policy terms, and calculating premiums on the basis of actuarial, statistical, and other background...
