by Collective Team | Jun 1, 2024
Outsourced customer support services refers to the model of using an outsourced third party to handle customer service matters on your behalf. These providers generally have hands-on experience and dedicated knowledge and tools to deliver quality customer service to...
by The Covenir Team | May 31, 2024
Sometimes, it pays to be direct. As the direct-to-consumer insurance sales model continues to thrive, carriers that embrace it are reaping the benefits. If you’re not one of these carriers yet, it’s time to figure out your D2C strategy. The D2C Advantage The J.D....
by Collective Team | May 29, 2024
Outsourcing non-core activities is an increasingly common practice throughout the insurance industry. While outsourcing often comes with benefits like cost savings and better operational efficiency, one of the biggest advantages of partnering with an insurance BPO...
by The Covenir Team | May 27, 2024
Growing your insurance firm in a time of inflation and skills shortages might seem daunting. However, a business process outsourcing (BPO) strategy for administration services could be the key to unleashing your full potential. Read on to learn how outsourced...
by David Squibb | May 24, 2024
Insurance outsourcing can free up your company’s resources so you can focus on other things. But choosing an insurance BPO provider is a high-stakes decision. Opting for an onshore BPO partner can provide additional advantages such as better communication and cultural...