by The Covenir Team | May 15, 2024
Insurance customers demand a lot more than they used to. They expect to be able to use the communication channels of their choice, whether that’s phone, email or chat, and they won’t put up with long wait times – no matter how busy you happen to be. Challenges with...
by The Covenir Team | May 9, 2024 | Last Updated: Jul 21, 2025
Insurance companies have been a well-established market for decades, characterized by mature business models and predictable, recurrent revenue streams. Growth occurred primarily in the form of new customer acquisition. However, as existing players increasingly...
by The Covenir Team | May 1, 2024 | Last Updated: Feb 27, 2026
Insurance has always been about managing risk. But for today’s operations leaders, the biggest threats are not just on the balance sheet. They are inside the operation itself. Missed SLAs. Backlogged mail. Claims surges that overwhelm teams. Compliance gaps buried in...
by The Covenir Team | Apr 28, 2024 | Last Updated: May 22, 2024
Automation plays a significant role across the entire economy, particularly in the insurance industry, where insurers have been using it to transform the traditional underwriting process. It can help them optimize repetitive tasks and gather data-driven insights...
by The Covenir Team | Apr 20, 2024 | Last Updated: Aug 4, 2025
Insurers have been transitioning from traditional distribution channels to online platforms over recent years, and this trend will only increase as the market and consumer preferences evolve. One of the most significant changes has been the rise of direct-to-consumer...
