by Michael Saner | Dec 28, 2021
The past year has seen a 22% decline in auto insurance claims, giving insurance companies a chance to improve their customer experience and deliver a higher quality of service during the claims process. The First Notice of Loss (FNOL) is regarded as one of the most...
by Michael Saner | Nov 30, 2021
Extreme weather events are becoming more frequent. For insurers, this means that a surge in claims is more likely. With current hiring challenges, it’s more important than ever to have a “Plan C” ready and waiting. Natural Disasters Are Becoming More Frequent – And...
by Laurel Antti | Nov 17, 2021
Brand loyalty is down. According to Campaign US, a study found that brand loyalty dropped in 2020 as consumers struggled with economic problems and supply chain issues. Between March and November, the brand loyalty measure decreased from 65% to 49%. The insurance...
by Laurel Antti | Oct 27, 2021
The Great Resignation doesn’t appear to be slowing down. The resulting staffing shortages are impacting many industries, including insurance, and more resignations may be coming. Keeping operations running smoothly is tricky when you don’t know whether your workers...
by The Covenir Team | Oct 21, 2021
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you know a timely FNOL is important to get the claim off to a strong start. But what about your customers? They want the...
