by Steven Kidd | Mar 30, 2022
Any good manager will tell you that you can’t do everything yourself. You need to delegate. The same can be said for insurance companies. If you want to efficiently grow, without a lot of missteps, you might want to delegate some tasks to a quality business process...
by Laurel Antti | Mar 29, 2022
With so much focus on digital transformation and tech tools, you might assume that the insurance customer experience is improving. Recent studies suggest otherwise. Policyholders are frustrated with unnecessary delays and poor communication. If you thought your...
by Steven Kidd | Feb 22, 2022
You probably heard that certain crimes – namely ransomware – increased during the pandemic. It looks like mail theft may have increased, too. According to NBC News, although postal inspectors don’t have a reliable system for tracking crime, there’s at least anecdotal...
by Michael Saner | Feb 14, 2022
Sometimes, it pays to be direct. As the direct-to-consumer insurance sales model continues to thrive, carriers that embrace it are reaping the benefits. If you’re not one of these carriers yet, it’s time to figure out your D2C strategy. The D2C Advantage The J.D....
by Laurel Antti | Jan 11, 2022
At its core, insurance is a financial agreement. The policyholder pays the premium. The insurer pays the claim. But behind the numbers, there’s somebody’s life. When claims happen, they are often the result of difficult, possibly even traumatic events. That’s why it’s...
