by Shanda Boyett | Jan 25, 2021 | Last Updated: Nov 27, 2023
You might not spend much time thinking about the resources your insurance company devotes to incoming premium checks – but it’s probably significant. You might also think that there’s no way around the hassle of sorting incoming mail – but there’s actually a better...
by The Covenir Team | Apr 29, 2022 | Last Updated: Nov 27, 2023
If you’re trying to grow your insurance company, you have a lot on your plate. You need to decide which markets and products to expand into, which technologies to invest in and how to improve your loss ratio. Unfortunately, it’s hard to focus on any of this when...
by The Covenir Team | Mar 30, 2021 | Last Updated: Nov 27, 2023
The insurance industry’s digital transformation isn’t confined to direct-to-consumer sales and online payments. Claims are changing, too. With new technology, a faster and more efficient claims process is possible. Automated Claims Are Gaining Acceptance Consumer...
by Shanda Boyett | Mar 29, 2022 | Last Updated: Nov 27, 2023
With so much focus on digital transformation and tech tools, you might assume that the insurance customer experience is improving. Recent studies suggest otherwise. Policyholders are frustrated with unnecessary delays and poor communication. If you thought your...
by The Covenir Team | Jun 3, 2023 | Last Updated: Nov 27, 2023
In the complex landscape of insurance, the quality of customer experience can make or break the relationship. This is especially true of the First Notice of Loss (FNOL), where the critical first step in claims processing can have an enduring impact on customer...
by Shanda Boyett | Mar 9, 2021 | Last Updated: Nov 27, 2023
As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to your company. Expectations are very high and patience is very low. While your claims team is already very successful, I...
by The Covenir Team | Aug 23, 2022 | Last Updated: Nov 27, 2023
Unlike industries like leisure and hospitality that provide services that offer inherently positive experiences for consumers, insurance companies need to work a little harder if they hope to delight their customers. That’s because, in many cases, when people contact...
by The Covenir Team | Aug 18, 2020 | Last Updated: Nov 27, 2023
The COVID-19 pandemic has changed work as we know it – possibly for the long haul. Many are working from home or onsite while socially distanced. Keeping morale and production high when contact must remain low will be an ongoing struggle, but the right strategies can...
by Shanda Boyett | Feb 4, 2021 | Last Updated: Nov 27, 2023
Consumer behavior is changing, technology is advancing, and new emerging business models are disrupting the insurance industry. Given this, what does the future hold for the broker model? This question was recently addressed in a Reuters Events Webinar: Insurance in...
by The Covenir Team | Aug 16, 2023 | Last Updated: Sep 21, 2023
Insurance premium costs are increasing, companies are struggling with recruitment, consumers are looking for modernization, and insurers are turning to outsourcing, now more than ever. Check out our latest infographic for the latest numbers. Whether you’re an...
