by The Covenir Team | Aug 23, 2022 | Last Updated: Nov 27, 2023
Unlike industries like leisure and hospitality that provide services that offer inherently positive experiences for consumers, insurance companies need to work a little harder if they hope to delight their customers. That’s because, in many cases, when people contact...
by The Covenir Team | Aug 15, 2022 | Last Updated: Sep 27, 2024
Property and casualty (P&C) insurance represents USD 1.6 trillion in premiums – about one-third of the total insurance industry. However, insurers in this sector seeking to maintain their profitability need to be cognizant of evolving customer behaviors and keep...
by The Covenir Team | Aug 1, 2022 | Last Updated: Sep 27, 2024
The convergence of a range of macro-economic forces − the lingering effects of a once-in-a-century pandemic, catastrophic weather events, heightened customer expectations, unprecedented talent shortages, and insurers’ quest for greater operational efficiency and...
by The Covenir Team | Jul 13, 2022 | Last Updated: Dec 19, 2024
In your customers’ eyes, the quality of claims experiences is what insurance is all about. And all this starts with the first notice of loss (FNOL) process. The way an insurer handles FNOL comprises 25% of an insurance customer’s overall satisfaction level. But, too...
by The Covenir Team | Jun 28, 2022 | Last Updated: Sep 27, 2024
Text messaging has changed the way people communicate. Many people use SMS texting when they want to connect with their friends. Increasingly, people are also using text messages to connect with businesses. Texting even has a place in insurance policy services, and it...
