An insurance call center can help you with everyday tasks like policyholder services, or with unexpected surges, like you experience during major claims events. They can also help with special projects like reach-outs to your insureds. Having an outsourced call center...
The insurance industry’s digital transformation isn’t confined to direct-to-consumer sales and online payments. Claims are changing, too. With new technology, a faster and more efficient claims process is possible. Automated Claims Are Gaining Acceptance Consumer...
For many insurance carriers, keeping up with inbound and outbound mail can feel like a never-ending game of catch-up. Maybe it’s the overflowing inbox of returned mail on a Monday morning, or the policy packet that absolutely must go out today but gets delayed by yet...
by Shanda Boyett | Mar 9, 2021 | Last Updated: Nov 27, 2023
As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to your company. Expectations are very high and patience is very low. While your claims team is already very successful, I...
by Laurel Antti | Feb 4, 2021 | Last Updated: Nov 27, 2023
Consumer behavior is changing, technology is advancing, and new emerging business models are disrupting the insurance industry. Given this, what does the future hold for the broker model? This question was recently addressed in a Reuters Events Webinar: Insurance in...
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