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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Insurance Policyholder Communication: The Rise of Texting in Policy Services
Text messaging has changed the way people communicate. Many people use SMS texting when they want to connect with their friends. Increasingly,...
How to Expand Your Insurance Business into New Markets
For decades, insurance was a well-established market, characterized by mature business models and predictable, recurrent revenue streams. Growth...
How to Accelerate Sales in the Insurance Industry
The unprecedented events of the last two years have fundamentally changed people’s attitudes toward insurance, but not necessarily in the ways...
Matching People with Policies: Why Consultative Insurance Selling Is Essential
Insurance is supposed to help policyholders manage their risks, but if policyholders can’t identify the right coverage for their needs, problems can...
Why Social Inflation Makes Savvy Claims Handling Crucial
Without savvy claims handling, your cases could go nuclear. Social inflation and nuclear verdicts are driving up insurance costs. Smart claims...
Outsourcing Policyholder Communications Without Losing Your Brand Voice
In today’s digital age, policyholder expectations are increasingly complex and personal, new players and technologies are entering the insurance...
Premium Processing Doesn’t Have to Drain Your Resources
If you’re trying to grow your insurance company, you have a lot on your plate. You need to decide which markets and products to expand into, which...
How Outsourced Insurance Product Advisors Can Provide a Competitive Edge
The competitive landscape for insurance providers is constantly changing. New startups are entering the market, existing insurance providers are...
How the Insurance Industry Can Prepare for This Summer’s Hurricane Claims Surge
A perfect storm is forming over the insurance industry. Amid record-high turnover and hiring difficulties, many companies are struggling to maintain...