BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Achieve Customer Service Excellence with the Power of Insurance Outsourcing
Insurers must deliver superior customer service to remain competitive and grow in today’s dynamic landscape. Learn how gain a competitive edge with customer service in BPO.
Outsource or In-House? Navigating Your D2C Insurance Strategy
Sometimes, it pays to be direct. As the direct-to-consumer insurance sales model continues to thrive, carriers that embrace it are reaping the...
Maximize Efficiency and Expertise: The Benefits of Partnering with an Insurance BPO Provider
Outsourcing non-core activities is an increasingly common practice throughout the insurance industry. While outsourcing often comes with benefits...
Thrive in an Inflationary Market: The Benefits of Outsourced Insurance Administration Services
Growing your insurance firm in a time of inflation and skills shortages might seem daunting. However, a business process outsourcing (BPO) strategy...
10 Things to Look for in an Onshore Insurance Outsourcing Partner
Insurance outsourcing can free up your company’s resources so you can focus on other things. But choosing an insurance BPO provider is a high-stakes...
Top 9 Insurance Outsourcing Challenges and Strategies to Overcome Them
Outsourcing certain insurance processes to third-party vendors can be the key for insurers to unlock operational efficiency and stay agile and...
Insurance Call Centers Can’t Ignore These New Stats on Changing Customer Expectations
Insurance customers demand a lot more than they used to. They expect to be able to use the communication channels of their choice, whether that’s...
8 Proven Growth Strategies for Insurance Companies
For decades, insurance was a well-established market, characterized by mature business models and predictable, recurrent revenue streams. Growth...
2024 Insurance Risk Management Guide: Challenges, Tips & More
Insurance and risk: the two go hand in hand. Though the industry is based on risk, new roadblocks are challenging the traditional insurance...