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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
The Challenges of Insurance Staffing: A People-Centered Approach
The staffing challenges seen in recent years have been widespread across many industries, though the insurance sector has experienced unique...
How to Balance Cost, Claims, and Customer Service in the Insurance Industry
The insurance industry offers a unique service to the economy, offering financial protection against potential losses. By nature, the industry...
How to Stay Ahead in a Rapidly Evolving Insurance Market
Over the past few years, there have been significant changes in the insurance industry. With evolving policyholder expectations and technological...
How Outsourcing Your Underwriting Support Can Save You Time and Money
Insurers faced some uphill battles in 2022, from eye-brow-raising jury verdicts and emerging AI deep fakes to an influx of new claimants seeking...
Why Insurance Companies Need to Modernize & Humanize Their Communications
Insurance is a unique consumer product because most people buy it but hope they never have to use it. For the most part, as long as policyholders’...
How to Protect Your Brand When Hiring an Insurance Administration Company
A shortage of talent is a challenge for every business in every sector right now, and insurance isn’t exempt: Filling open positions and improving...
A Guide to Insurance Back Office Services
Back-office support is becoming increasingly crucial for insurance agencies of all sizes and specialties. Whether it’s compiling quote summaries,...
Why Companies Need to Elevate Insurance Customer Service
For many businesses, customer service sets the leaders apart from the laggards. Recent research by Accenture revealed that companies that see...
Insurance Administration Services: Everything You Need to Know
Insurance companies face a variety of challenges – both old and new. Issues like cut-throat competition, strict regulations, and government policies...