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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Exceptional Policyholder Experiences: Can an Insurance BPO Deliver?
Insurance is meant to protect policyholders in the event of an unexpected financial loss. While both insurers and customers alike hope a claim is...
Six Ways to Avoid Growing Pains by Outsourcing Insurance Policy Servicing
Any good manager will tell you that you can’t do everything yourself. You need to delegate. The same can be said for insurance companies. If you...
Why The Insurance Customer Experience Isn’t Meeting Expectations
With so much focus on digital transformation and tech tools, you might assume that the insurance customer experience is improving. Recent studies...
Your Insurance Payment Processing Practices Might Not Be as Secure as You Think
You probably heard that certain crimes – namely ransomware – increased during the pandemic. It looks like mail theft may have increased, too....
Direct-to-Consumer Insurance Sales Program: Should You Outsource?
Sometimes, it pays to be direct. As the direct-to-consumer insurance sales model continues to thrive, carriers that embrace it are reaping the...
How to Cultivate Call Center Empathy
At its core, insurance is a financial agreement. The policyholder pays the premium. The insurer pays the claim. But behind the numbers, there’s...
Does Your FNOL Process Build Trust?
The past year has seen a 22% decline in auto insurance claims, giving insurance companies a chance to improve their customer experience and deliver...
The Claim Surge Is Coming – Are You Ready?
Extreme weather events are becoming more frequent. For insurers, this means that a surge in claims is more likely. With current hiring challenges,...
How to Identify & Remove Friction in the Insurance Customer Journey
Brand loyalty is down. According to Campaign US, a study found that brand loyalty dropped in 2020 as consumers struggled with economic problems and...