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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
How to Manage Staffing Challenges with an Insurance Outsourcing Partner
The Great Resignation doesn’t appear to be slowing down. The resulting staffing shortages are impacting many industries, including insurance, and...
Three Ways Customers May Be Underwhelmed with Your FNOL Process
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you...
Three Ways Customers May Be Underwhelmed with Your FNOL Process
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you...
Can Underwriting Really Be Outsourced?
An insurance company’s underwriting practices can make or break the insurer’s loss ratio. Because underwriting is so crucial to an insurer’s overall...
It Takes An Ecosystem to Raise An Insurance Program
You’ve probably heard the old saying, “It takes a village to raise a child.” The same concept applies in business, except with insurance programs,...
Grappling with the Great Resignation? Here’s How to Preempt Insurance Staffing Challenges
Is the Great Resignation causing problems for your organization? You’re not alone. Staffing shortages are already plaguing insurers across the...
Seize the Surging D2C Insurance Sales Opportunity
The insurance industry isn’t immune to the online shopping trend. Online shopping has been increasing for years, and the pandemic accelerated this...
The Insurance Customer Journey Is Changing – But Some Things Stay the Same
More and more customers are going online when they want to research and purchase insurance, and they’re also turning to websites and apps to make...
The Essential Ingredients of Insurance Customer Satisfaction
When you partner with an insurance BPO, you have big “pie in the sky” service plans. Ninety days later, after you’ve finally gone LIVE, your “pie in...