BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
The Definitive 2024 Guide to Insurance Outsourcing
Outsourcing is a common business practice used across all industries. However, this business model is becoming more widely used, especially in the...
Beyond Premiums – Elevating the Insurance Experience with Digital Innovation and Empathy
Insurance is a unique consumer product because most people buy it but hope they never have to use it. For the most part, as long as policyholders’...
The Strategic Advantage of Outsourcing Insurance Back-office Operations
Back-office support is becoming increasingly crucial for insurance agencies of all sizes and specialties. Whether it’s compiling quote summaries,...
Transforming FNOL: Strategies to Speed Up, Diversify, and Fair-Play Your Claims Process
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you...
6 Reasons to partner with an Insurance BPO: Navigating the 2024 BPO Market
Partnering with a specialized Insurance BPO Partner in the insurance industry offers a strategic pathway to streamline operations and redirect...
The Future is Hybrid: Combining the Best of In-House and Outsourced Operations
In the ever-changing insurance industry, insurers are constantly seeking out new ways to optimize performance and improve operational efficiencies....
Empowering Growth: How Superior Customer Service Elevates Revenue and Reputation
For many businesses, customer service sets the leaders apart from the laggards. Recent research by Accenture revealed that companies that see...
How Outsourced Underwriting Support Teams are Transforming the Insurance Industry
In this article, we’ll explore some of the key dynamics and market forces in play affecting insurers operating in the underwriting space.
How Insurers Can Stay Competitive in a Rapidly Evolving Market
Over the past few years, there have been significant changes in the insurance industry. With evolving policyholder expectations and technological...