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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Why Insurance Companies Need to Focus on Customer Service
For many businesses, customer service sets the leaders apart from the laggards. Recent research by Accenture revealed that companies that see...
Insurance Administration Services: Everything You Need to Know
Insurance companies face a variety of challenges – both old and new. Issues like cut-throat competition, strict regulations, and government policies...
3 Ways Insurance Administration Services Can Help Your Business Grow
Growing your insurance firm in a time of inflation and skills shortages might seem daunting. However, a business process outsourcing (BPO) strategy...
The Pros and Cons of Outsourcing Your Insurance Claims Processing
Insurance policies give people the comfort of knowing they’ll be financially covered in the event of an unwelcome casualty or loss. Claims...
The Enduring Value of People-Centric Communications in the Insurance Industry
Unlike industries like leisure and hospitality that provide services that offer inherently positive experiences for consumers, insurance companies...
Why More Insurers are Working with Outsourced Product Sales Advisors
Property and casualty (P&C) insurance represents USD 1.6 trillion in premiums – about one-third of the total insurance industry. However,...
How to Bring Your P&C Insurance Company Into the 21st Century
The convergence of a range of macro-economic forces − the lingering effects of a once-in-a-century pandemic, catastrophic weather events, heightened...
5 Benefits of Outsourcing Your Insurance Premium Payment Services
From inbound premium payments to outbound agency commission checks, a lot of money goes in and out of your insurance operation. And when it comes to...
The Importance of a Good FNOL Process
In your customers’ eyes, the quality of claims experiences is what insurance is all about. And all this starts with the first notice of loss (FNOL)...