BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
How Outsourcing Insurance Customer Support Can Help You Scale
As we move through 2023, insurers need to contemplate their strategies to ensure their products and operating models are fit for purpose in a post-pandemic world.
10 Strategies to Reduce Your Operating Costs in The Insurance Industry
Insurers can reduce their operating costs through strategic onshore outsourcing, consolidating their tech stack, and improving the efficiency of...
Top Skills That Define Expert Insurance BPO Companies
The top insurance BPO companies possess specialized insurance knowledge as well as soft skills like strong communication, excellent problem-solving,...
Future Proofing Your Operations: Developing Skills for Insurance
Given the unique ongoing market pressures, the skills required for success in the insurance space are constantly shifting. With emerging...
Mastering Digital Claims: Five Common Mistakes and How to Avoid Them
Claims are going digital. Many processes, from the FNOL to adjusting and payout, can now be completed digitally. This is good in many ways....
How to Cultivate Call Center Empathy
At its core, insurance is a financial agreement. The policyholder pays the premium. The insurer pays the claim. But behind the numbers, there’s...
Does Your FNOL Process Build Trust?
The past year has seen a 22% decline in auto insurance claims, giving insurance companies a chance to improve their customer experience and deliver...
The P&C Insurance Outsourcing Advantage: Supercharge Your Business
Insurers have compelling reasons to adopt P&C insurance outsourcing. Learn how to achieve better efficiency, cost savings, and access to highly desired skills and technology.
Achieve Customer Service Excellence with the Power of Insurance Outsourcing
Insurers must deliver superior customer service to remain competitive and grow in today’s dynamic landscape. Learn how gain a competitive edge with customer service in BPO.