BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
A Step-by-Step Guide to Assessing Your Insurance Staffing Needs
Insurers are increasingly turning towards outsourcing insurance staffing, which can significantly alleviate the hiring burden for internal teams
Top 5 Reasons for Outsourcing Premium Services
From inbound premium payments to outbound agency commission checks, a lot of money goes in and out of your insurance operation. And when it comes to...
Overcoming Language Barriers: The Benefits of Having a Multilingual Call Center Partner
As insurers expand their business, many find themselves serving an increasingly diverse policyholder base whose primary language may not always be...
Mastering Insurance Sales in 2024: Advanced Tactics for Sales Advisors
The insurance sector is rapidly evolving, presenting abundant opportunities for sales advisors to broaden their horizons and capitalize on the...
Trends in Outsourcing: 2024 Outlook for the Insurance BPO Model
For those operating with the insurance BPO model, 2024 is set to be a year full of evolution and growth. Heading into the new year, the insurance...
2024 Guide to Outsourcing Your Insurance Call Center: Is it Right for You?
In today's competitive and policyholder-centric insurance industry, offering top-tier customer support over the phone is one of the best ways...
How to Acquire and Retain Talent in Insurance BPO
It’s widely known the insurance industry is currently facing unprecedented labor shortages. However, growing competition in this space means that...
The Rising Demand for Insurance Temps
Amid ongoing staffing shortages and a tight labor market in the insurance space, the gig economy is becoming increasingly relevant as temporary...
Why Insurance Firms are Turning to Outsourced Customer Support
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an...