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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Grappling with the Great Resignation? Here’s How to Preempt Insurance Staffing Challenges
Is the Great Resignation causing problems for your organization? You’re not alone. Staffing shortages are already plaguing insurers across the...
Seize the Surging D2C Insurance Sales Opportunity
The insurance industry isn’t immune to the online shopping trend. Online shopping has been increasing for years, and the pandemic accelerated this...
The Insurance Customer Journey Is Changing – But Some Things Stay the Same
More and more customers are going online when they want to research and purchase insurance, and they’re also turning to websites and apps to make...
The Essential Ingredients of Insurance Customer Satisfaction
When you partner with an insurance BPO, you have big “pie in the sky” service plans. Ninety days later, after you’ve finally gone LIVE, your “pie in...
How to Ignite Your Insurtech Startup with a Plug and Play BPO Model
Insurtech is shaking up the insurance industry. According to Porch Research, more than 1,500 insurtech companies have emerged in the last five years...
The Insurance Customer Experience: Why Culture Matters
In insurance, customer experience is everything. This isn’t new – but some of the expectations that customers have may be. Customers have always...
Insurance Call Centers Can’t Ignore These New Stats on Changing Customer Expectations
Insurance customers demand a lot more than they used to. They expect to be able to use the communication channels of their choice, whether that’s...
How Smart Insurers Avoid Communication Disruptions During Hurricanes, Tornadoes and Pandemics
Over the last year, we’ve seen a variety of threats to our business continuity. It’s not just fires and storms – although those are serious risks....
Rethinking Paper Check Processing
I’m writing today to share a Pro Tip on premium collection best practices. Have you ever wondered if there’s an easier way to receive and process...