During the NAMIC Annual Convention in San Diego, I had the chance to step away from sessions for a few hours and visit the San Diego Zoo. Watching families light up as they saw giraffes stretch toward the treetops or laughed at the antics of penguins splashing around,...
The rapid integration of advanced technologies has taken over the insurance industry in recent years. In particular, artificial intelligence (AI) has played a prominent role in this transformation. The global AI in insurance market was valued at $2.74 billion in 2021...
Like in most other industries, the possible uses for Artificial intelligence (AI) in insurance processes continues to expand. This is especially true for more repetitive and resource-intensive functions like claims processing. AI can help insurers improve accuracy,...
Scaling insurance operations has never been more challenging or more critical. In recent conversations with carriers and insurance leaders, I hear the same struggles on repeat: Call volumes spiking overnight after a hurricane. Supply chain hiccups slowing repairs...
by David Squibb | Aug 20, 2025 | Last Updated: Sep 5, 2025
When you think about storm season, your mind probably goes to call centers, claims volume, or policyholder outreach. But there’s another critical area that’s just as vulnerable: print operations. Whether it’s urgent policy communications, claims forms, or regulatory...
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