Ideas and Insights Behind WOW
Practical perspectives drawn from real insurance challenges and outcomes.
Seize the Surging D2C Insurance Sales Opportunity
The insurance industry isn’t immune to the online shopping trend. Online shopping has been increasing for years, and the pandemic accelerated this...
The Essential Ingredients of Insurance Customer Satisfaction
When you partner with an insurance BPO, you have big “pie in the sky” service plans. Ninety days later, after you’ve finally gone LIVE, your “pie in...
How to Ignite Your Insurtech Startup with a Plug and Play BPO Model
Insurtech is shaking up the insurance industry. According to Porch Research, more than 1,500 insurtech companies have emerged in the last five years...
The Insurance Customer Experience: Why Culture Matters
In insurance, customer experience is everything. This isn’t new – but some of the expectations that customers have may be. Customers have always...
How Smart Insurers Avoid Communication Disruptions During Hurricanes, Tornadoes and Pandemics
Over the last year, we’ve seen a variety of threats to our business continuity. It’s not just fires and storms – although those are serious risks....
Rethinking Paper Check Processing
I’m writing today to share a Pro Tip on premium collection best practices. Have you ever wondered if there’s an easier way to receive and process...
Searching for an Insurance Call Center Partner? Ask These 13 Questions First
An insurance call center can help you with everyday tasks like policyholder services, or with unexpected surges, like you experience during major...
Policyholders Embrace Digital Claims Adjusting
The insurance industry’s digital transformation isn’t confined to direct-to-consumer sales and online payments. Claims are changing, too. With new...
Two Easy Fixes for Inefficient Mail Processes: Insurance Print and Mail Outsourcing
For many insurance carriers, keeping up with inbound and outbound mail can feel like a never-ending game of catch-up. Maybe it’s the overflowing...