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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
A 2025 Insurance BPO Look Back: Progress Powered by People, Purpose, and Partnership
As 2025 comes to a close, I find myself reflecting on a year defined not by any single milestone, but by steady progress, meaningful partnerships,...
2026 Insurance Operations Strategy Trends To Watch: What Leaders Need to Prepare for Next
The insurance industry continues to evolve at a rapid pace, shaped by rising customer expectations, accelerating automation, workforce pressures,...
Real-World Empathy in Claims Handling in an AI World
AI is changing the FNOL experience, but the core of claims remains the same. Claims will always be about people before they are about...
What Is Claims Outsourcing in Insurance and Why Expectations Are Changing
One of the most frequent questions I get is about what exactly is claims outsourcing in insurance. Very simply, claims outsourcing in insurance...
Pulling Back the Curtain on AI in Insurance Customer Experience: Building Trust Beyond the WOW
While at the ITC conference this year, I had the experience of a lifetime. Stepping into the Wizard of Oz show at the Las Vegas Sphere was nothing...
From Penguins to Policyholders: Creating WOW Moments in Insurance
During the NAMIC Annual Convention in San Diego, I had the chance to step away from sessions for a few hours and visit the San Diego Zoo. Watching...
How AI is Transforming the Insurance Industry
AI is significantly impacting the insurance industry by automating claims processing, improving customer service, detecting fraud, and managing risk.
Optimize Claims Processing with Artificial Intelligence
Streamline claims processing with AI insurance claims. Learn how AI boosts efficiency, reduces costs, and enhances policyholder experience.
Insurance Operations Scalability: What I’m Hearing from Customers
Scaling insurance operations has never been more challenging or more critical. In recent conversations with carriers and insurance leaders, I hear...