As 2025 comes to a close, I find myself reflecting on a year defined not by any single milestone, but by steady progress, meaningful partnerships, and a shared commitment to doing the work the right way in our insurance BPO business. At Covenir, we have always...
The insurance industry continues to evolve at a rapid pace, shaped by rising customer expectations, accelerating automation, workforce pressures, and an increasingly complex risk environment. As we look ahead to 2026, insurers face a new set of operational realities...
AI is changing the FNOL experience, but the core of claims remains the same. Claims will always be about people before they are about processes. Building real-world empathy in claims handling is key Every FNOL call represents disruption, stress and uncertainty for...
by David Squibb | Oct 26, 2025 | Last Updated: Oct 27, 2025
One of the most frequent questions I get is about what exactly is claims outsourcing in insurance. Very simply, claims outsourcing in insurance refers to the practice of partnering with a third-party provider to handle all or part of the insurance claims process. This...
While at the ITC conference this year, I had the experience of a lifetime. Stepping into the Wizard of Oz show at the Las Vegas Sphere was nothing short of magical. The lights, the music, the immersive visuals – it was a sensory WOW moment. For a brief time, I...
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