by David Squibb | Feb 27, 2026
Over the past few weeks, we’ve seen significant winter storms hit both coasts, from heavy snow in the mountains out West to major weather events across the East. And as always, when weather hits, the impact on insurance operations is immediate. Call volumes spike....
by The Covenir Team | Jan 16, 2026
If last year was about stabilizing operations, this year is shaping up to be the year of intentional insurance call center efficiency. In conversations with insurance operations leaders across carriers, MGAs, and service organizations, we keep hearing the same themes:...
by David Squibb | Dec 24, 2025
As 2025 comes to a close, I find myself reflecting on a year defined not by any single milestone, but by steady progress, meaningful partnerships, and a shared commitment to doing the work the right way in our insurance BPO business. At Covenir, we have always...
by The Covenir Team | Dec 15, 2025
The insurance industry continues to evolve at a rapid pace, shaped by rising customer expectations, accelerating automation, workforce pressures, and an increasingly complex risk environment. As we look ahead to 2026, insurers face a new set of operational realities...
by The Covenir Team | Nov 21, 2025 | Last Updated: Jan 23, 2026
AI is changing the FNOL experience, but the core of claims remains the same. Claims will always be about people before they are about processes. Building real-world empathy in claims handling is key Every FNOL call represents disruption, stress and uncertainty for...
