by The Covenir Team | Mar 13, 2024
Insurance is a unique consumer product because most people buy it but hope they never have to use it. For the most part, as long as policyholders’ premiums remain reasonable, they stay happy. But if insurers are unresponsive, tardy, or unhelpful when disaster strikes,...
by The Covenir Team | Mar 12, 2024 | Last Updated: May 14, 2024
Back-office support is becoming increasingly crucial for insurance agencies of all sizes and specialties. Whether it’s compiling quote summaries, checking policies, administering commission payments, handling bank reconciliations, or generating policyholder renewal...
by The Covenir Team | Mar 5, 2024 | Last Updated: Feb 4, 2026
When policyholders experience a loss, they want to report it immediately and move forward with confidence. Carriers encourage prompt reporting because a timely First Notice of Loss (FNOL) experience sets the claim up for success. But from the policyholder’s point of...
by The Covenir Team | Mar 5, 2024 | Last Updated: Mar 6, 2024
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you know a timely FNOL is important to get the claim off to a strong start. But what about your customers? They want the...
by The Covenir Team | Feb 28, 2024 | Last Updated: May 22, 2024
Partnering with a specialized Insurance BPO Partner in the insurance industry offers a strategic pathway to streamline operations and redirect internal resources toward more impactful tasks. For leadership teams in insurance companies, understanding the optimal timing...
