Ideas and Insights Behind WOW

Scaling insurance operations has never been more challenging or more critical. In recent conversations with carriers and insurance leaders, I hear...

When you think about storm season, your mind probably goes to call centers, claims volume, or policyholder outreach. But there’s another critical...

The rules of risk have changed for insurance crisis management. Today’s insurers face not just one crisis but many, all at once, and all...

If you don’t have evidence that you mailed an important document, how can you defend yourself during a dispute? Proof of mail was already a smart...

Insurers need an efficient way to reduce the costs associated with claims processes while supporting a positive claimant experience. In some cases,...

Claims outsourcing for insurance is no longer just a cost-saving tactic. It is becoming a strategic advantage for carriers, MGAs, and insurtechs...

Insurance operations leaders are facing a high-stakes balancing act. With rising service expectations, tightening budgets, and increasingly complex...