BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Insurance in the Age of Polycrisis: Why Insurance Crisis Management Must Evolve
The rules of risk have changed for insurance crisis management. Today’s insurers face not just one crisis but many, all at once, and all...
How Proof of Mail Outsourcing Helps Insurers Cut Costs and Stay Compliant
If you don’t have evidence that you mailed an important document, how can you defend yourself during a dispute? Proof of mail was already a smart...
Desk Adjusting for Insurance: Optimizing and Scaling the Claims Process
Insurers need an efficient way to reduce the costs associated with claims processes while supporting a positive claimant experience. In some cases,...
4 Reasons Ops Leaders Are Turning to Claims Outsourcing for Insurance to Yield Greater Efficiency and Impact
Claims outsourcing for insurance is no longer just a cost-saving tactic. It is becoming a strategic advantage for carriers, MGAs, and insurtechs...
Covenir Helps Insurers Tackle the Future: Insurance Operations Outsourcing
Insurance operations leaders are facing a high-stakes balancing act. With rising service expectations, tightening budgets, and increasingly complex...
The Definitive 2025 Guide to Insurance BPO
What is an Insurance BPO? Here's The Basics Outsourcing is a common business practice used across all industries. However, this business model is...
Covenir IMA: The Future for Proof of Mail Print and Mail Services For Insurers
Learn how Covenir IntelliMail Advantage helps insurers streamline print and mail services for proof of mail, stay compliant and reduce costs.
Changing Proof of Mail Laws: What Every Insurer Needs To Know
As public sentiments surrounding insurance companies darken and legal challenges increase, carriers are facing new threats from an unexpected source...
Why Insurance Firms are Turning to Outsourced Customer Support
Outsourcing insurance processes has been growing in popularity across the industry. From underwriting to claims management, nearly every part of an...