BPO Industry News and Events
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Whether it’s about delivering transparent frontline support, flawless customer communications or efficient back-office services, Covenir has partnered with insurers and MGAs of all sizes and descriptions to execute on their business vision. In the process, we’ve learned a lot about insurance best practices. Let our experiences inform you, and our creative thinking inspire you. Read and subscribe to our blog — and set a fresh course for growth and innovation.
Understanding the Insurance Customer Journey to Drive Business Growth
From the time a consumer realizes they need new insurance coverage to when they renew their policy, insurers have opportunity to engage and foster a...
10 Ways Insurance Outsourcing Can Help You Grow
Is a “do-it-yourself” approach holding your company back? Most leaders understand that delegation is the key to unleashing rapid growth. But some...
The Future of Onshore Services in the Insurance Industry
Learn about the current state of the insurance BPO market, future trends, and benefits of working with the right partner.
Expanding Horizons: Navigating Growth and Competition in the Modern Insurance Market
Reaching potential new policyholders requires understanding how to overcome the market’s headwinds and identify where there is potential for growth.
Beyond Premiums – Elevating the Insurance Experience with Digital Innovation and Empathy
Insurance is a unique consumer product because most people buy it but hope they never have to use it. For the most part, as long as policyholders’...
The Strategic Advantage of Outsourcing Insurance Back-office Operations
Back-office support is becoming increasingly crucial for insurance agencies of all sizes and specialties. Whether it’s compiling quote summaries,...
Is Outsourcing the FNOL Process Right For You? Four Signs It’s Time To Consider It
When policyholders experience a loss, they want to report it immediately and move forward with confidence. Carriers encourage prompt reporting...
6 Reasons to partner with an Insurance BPO: Navigating the 2024 BPO Market
Partnering with a specialized Insurance BPO Partner in the insurance industry offers a strategic pathway to streamline operations and redirect...
The Future is Hybrid: Combining the Best of In-House and Outsourced Operations
In the ever-changing insurance industry, insurers are constantly seeking out new ways to optimize performance and improve operational efficiencies....