Ideas and Insights Behind WOW
Practical perspectives drawn from real insurance challenges and outcomes.
Seasonal Surges in Insurance Call Surge Management: How to Prepare for High-Demand Periods
Discover expert strategies to manage seasonal surges in insurance demand. Learn how P&C insurers can efficiently prepare for peak periods, optimize resources, and maintain high service standards.
Streamline Your Auto Insurance Claims Process with Data, Automation, and Expert Support
No policyholder looks forward to initiating a claim, but when they do they expect a fast and seamless experience. Insurers must strike a balance...
The Impact of Tenured Professionals in Providing Insurance BPO Services
Discover how seasoned professionals in insurance BPO services enhance operational efficiency, ensure compliance, and boost customer satisfaction for insurance companies.
INFOGRAPHIC – Find the Underwriting Edge with Outsourcing
Insurance underwriting is tougher than ever, with the industry facing a $24.5B net loss in 2023. Despite challenges like a potential recession,...
Outsourcing Insurance Services: Five Ways to Control Quality
You’ve decided you need to outsource insurance services, but you have concerns. You need to get some processes off your plate so your company can...
Humanizing Insurance Claim Services in Times of Crisis
In an age where online access and convenience are all the rage in the insurance world, the importance of offering a human touch cannot be...
What to Consider When Outsourcing Insurance Claims
In the insurance space, the practice of outsourcing continues to grow in popularity. A recent report from Verified Market Research shows the...
Why Data-Driven Personalization is the Next Big Thing in Insurance
Many aspects of life have become hyper-personalized. Take a minute to think about your own daily experiences. Amazon suggests new books, Netflix...
How Outsourcing Insurance Customer Support Can Help You Scale
As we move through 2023, insurers need to contemplate their strategies to ensure their products and operating models are fit for purpose in a post-pandemic world.